Versatile and service-oriented professional with four years of post-secondary education in Visual Communication Design. Proficient with Adobe Creative Cloud, Microsoft Office, Google Workspace, computers, tablets, mobile devices, and web-based tools. Strong verbal and written communicator with experience in customer service, problem-solving, and conflict resolution. A creative, self-motivated team player who takes initiative, adapts well to change, and works collaboratively to deliver positive results.…

Ginny Leano

Versatile and service-oriented professional with four years of post-secondary education in Visual Communication Design. Proficient with Adobe Creative Cloud, Microsoft Office, Google Workspace, computers, tablets, mobile devices, and web-based tools. Strong verbal and written communicator with experience in customer service, problem-solving, and conflict resolution. A creative, self-motivated team player who takes initiative, adapts well to change, and works collaboratively to deliver positive results.…

Available to hire

Versatile and service-oriented professional with four years of post-secondary education in Visual Communication Design. Proficient with Adobe Creative Cloud, Microsoft Office, Google Workspace, computers, tablets, mobile devices, and web-based tools. Strong verbal and written communicator with experience in customer service, problem-solving, and conflict resolution. A creative, self-motivated team player who takes initiative, adapts well to change, and works collaboratively to deliver positive results.

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Work Experience

Competitive Call Answer Agent at TELUS
November 18, 2019 - September 4, 2026
- Handle inbound customer calls, respond to inquiries, gather information, and provide clear and professional assistance. - Relay customer interactions for hearing disabilities while using multiple computer systems, resolving concerns, and adapting to a fast-paced call environment.
Team Member at Tim Hortons
March 1, 2018 - September 1, 2018
- Provided friendly and efficient customer service while processing orders and preparing food and beverages. - Maintained clean, organized, and sanitary customer and food-preparation areas.
Freelance Graphic Designer at Ginny Designs
December 1, 2016 - Present
- Design custom graphics, illustrations, branding, merchandise, promotional materials, and digital content for a variety of clients. - Manage projects independently from concept to completion, communicating with clients to understand requirements, incorporate feedback, and meet deadlines.
Team Member at Burger King
December 1, 2014 - December 1, 2015
- Provided customer service, operated the cash register, processed orders, and prepared food and beverages. - Maintained cleanliness and organization throughout customer, kitchen, and food-preparation areas.

Education

Bachelor of Design at University of Alberta
September 2, 2013 - November 22, 2017
Digital Illustration & Comic Art - Certificate at NAIT
September 11, 2019 - September 17, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Retail, Telecommunications

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