Customer Service Representative at Local Online Business

Interacted with customers to quickly handle escalated queries and complaints. Followed up with customers to drive satisfaction and gain service feedback. Represented business in marketplace and developed relationships with key accounts to promote and market business. Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.

Sales Expert at Teleperformance Philippines (Samsung UK)

Assisted customers with product inquiries, sales support, and delivery status updates via live chat. Raised and managed service tickets with internal teams to ensure timely resolution. Delivered excellent customer care, resulting in improved satisfaction and loyalty.

Sales Expert at Teleperformance (Samsung USA & Europe)

Responded to customer inquiries through live chat in a timely and professional manner. Listened intently to customers to identify upselling opportunities. Provided information needed and guided the customer through the checkout process. Conducted consultations to determine needs and assess product options.

E-commerce Product Listing Specialist at Local Online Business

Created and managed product listings across Shopee, TikTok Shop, Shopify, and Etsy, ensuring accurate product titles, descriptions, categories, and pricing. Uploaded and organized high-quality product photos to increase visibility and drive sales. Researched marketplace trends and competitor listings to optimize product placement and boost engagement. Wrote compelling and SEO-friendly product descriptions to improve discoverability and conversions.

Sales Expert - Teleperformance (Samsung UK & Europe) at Teleperformance

Responded to customer inquiries through live chat in a timely and professional manner. Listened intently to customers to identify upselling opportunities. Provided information needed and guided the customer through the checkout process. Conducted consultations to determine needs and assess product options.

Customer Support - Teleperformance (Samsung UK) at Samsung UK (Teleperformance)

Assisted customers with product inquiries, sales support, and delivery status updates via live chat. Raised and managed service tickets with internal teams to ensure timely resolution. Delivered excellent customer care, resulting in improved satisfaction and loyalty.

Customer Service Representative at Local Online Business

Interacted with customers to quickly handle escalated queries and complaints. Followed up with customers to drive satisfaction and gather service feedback. Represented the business in the marketplace and developed relationships with key accounts to promote and market the business. Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.

Sales Expert - Teleperformance Philippines (Samsung USA & Europe) at Teleperformance

Responded to customer inquiries through live chat in a timely and professional manner. Listened intently to customers to identify upselling opportunities. Provided information needed and guided the customer through the checkout process. Conducted consultations to determine needs and assess product options. Delivered excellent customer care, resulting in improved satisfaction and loyalty.

Customer Service Representative at Local Online Business

Interacted with customers to quickly handle escalated queries and complaints. Followed up with customers to drive satisfaction and obtain service feedback. Represented the business in marketplace channels and developed relationships with key accounts to promote and market the business. Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.

Customer Support at Teleperformance (Samsung USA & Europe)

Assisted customers with product inquiries, sales support, and delivery status updates via live chat. Raised and managed service tickets with internal teams to ensure timely resolution. Delivered excellent customer care, resulting in improved customer satisfaction and loyalty.

Customer Service Representative at Local Online Business

Interacted with customers to quickly handle escalated queries and complaints. Followed up with customers to drive satisfaction and gain service feedback. Represented business in marketplace and developed relationships with key accounts to promote and market business. Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.

Sales Expert - Teleperformance PHS Samsung UK at Teleperformance PHS Samsung UK

Assisted customers with product inquiries, sales support, and delivery status updates via live chat. Raised and managed service tickets with internal teams to ensure timely resolution. Delivered excellent customer care, resulting in improved satisfaction and loyalty.