Hospitality Startup, Freelance Designer at Hospitality Startup

Engaged with the team to create an agile and efficient workflow for the hotel app. Implemented prototype with a new colour palette and typography. Created responsive UI design.

Digital Service Representative at Service NSW

Created positive relationships in all customer interactions, maintaining professionalism and prioritizing customer satisfaction. Used thorough knowledge of information resources and Service NSW operating practices to resolve and record customer complaints, escalating unresolved issues. Developed knowledge and skills to support service delivery and comply with privacy and legislative obligations. Monitored digital performance in centre and took actions to increase adoption and drive usage.

Design & Communications | Digital Services at NSW Department of Customer Service

Implemented NSW brand strategy maintaining consistency across digital, print, and outdoor communications. Engaged clients to discuss creative ideas and project updates ensuring changes and approvals were efficiently handled. Ensured all graphic design assets complied with accessibility standards and Web Content Accessibility Guidelines. Managed multiple projects delivering creative concepts and administrative services while meeting corporate standards and deadlines. Fostered strong relationships with internal and external customers to ensure smooth communication, budget adherence, and project delivery.

Head of Design at DigiGround

Ensured cohesive messaging and consistent design across company products, publications, websites, and marketing materials. Maintained brand recognition to enhance sales, marketing, and advertising goals. Implemented creative elements including logos, graphics, digital video, animation and interactivity across website and communications to increase customer exposure. Designed displays, brochures, labels, ads, cards, letterheads, logos, and patents, as well as email blasts and promotional materials. Developed animated ads and commercials for third-party websites and online marketing. Conceptualised and supported promotional activities and marketing events. Managed asset libraries.

Design Team Leader at AIPE (Australian Institute of Professional Education)

Graphic Designer at TEO (Advertising Agency)

Freelance Designer, Editor and Reporter at Saglik Bahcesi, Dunya Publishing, Info-Met

Graphic Designer at Mediatools (IT and Multimedia)

Graphic Designer at Coloris (Advertising Agency)