Development of JavaScript functions for chatbots within the Woztell platform. Integration between different platforms through API calls within chatbot workflows to automate processes. Collaboration with company partners and the internal team for the development of new features.

Support specialist (2nd level) at Enterprise Syntax Cloud Mexico, S.A. of C.V.

January 1, 2025 - January 1, 2025

Achieved a significant reduction in equipment delivery times by collaborating with more efficient and cost-effective suppliers while maintaining existing quality standards. Implemented a standardized computer equipment model, optimizing costs while meeting operational needs. Maintained clear communication with various teams to improve support quality. Developed work manuals and trained support staff, enhancing efficiency in problem resolution.

Service desk agent at T-Systems México, S.A. de C.V.

January 1, 2022 - January 1, 2022

Created and resolved tickets on platforms such as ServiceNow and SM9, with a strong focus on meeting ticket resolution targets. Familiarity with tools such as Active Directory, jump servers, and a basic understanding of SAP. Resolved a high volume of incidents and requests while maintaining high efficiency and service quality.