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Hey :), I'm Grace, a multifaceted technical professional with 3 years of experience improving digital processes and user workflows. I translate complex user and business needs into actionable operational improvements, dashboards, and KPI-focused insights through workflow analysis and stakeholder collaboration. I have delivered usability improvements, data-driven dashboards, and onboarding enhancements across telecom, tech, and finance contexts, always with a user-centered mindset and a knack for turning data into growth opportunities for teams. I make tech UGC for startups and lifestyle brands. I would love to collaborate.…Hey :), I'm Grace, a multifaceted technical professional with 3 years of experience improving digital processes and user workflows. I translate complex user and business needs into actionable operational improvements, dashboards, and KPI-focused insights through workflow analysis and stakeholder collaboration. I have delivered usability improvements, data-driven dashboards, and onboarding enhancements across telecom, tech, and finance contexts, always with a user-centered mindset and a knack for turning data into growth opportunities for teams. I make tech UGC for startups and lifestyle brands. I would love to collaborate.

Grace Kyalo

UX Designer, UI Designer, Data Analyst, +4

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Hey :), I'm Grace, a multifaceted technical professional with 3 years of experience improving digital processes and user workflows. I translate complex user and business needs into actionable operational improvements, dashboards, and KPI-focused insights through workflow analysis and stakeholder collaboration. I have delivered usability improvements, data-driven dashboards, and onboarding enhancements across telecom, tech, and finance contexts, always with a user-centered mindset and a knack for turning data into growth opportunities for teams. I make tech UGC for startups and lifestyle brands. I would love to collaborate.…Hey :), I'm Grace, a multifaceted technical professional with 3 years of experience improving digital processes and user workflows. I translate complex user and business needs into actionable operational improvements, dashboards, and KPI-focused insights through workflow analysis and stakeholder collaboration. I have delivered usability improvements, data-driven dashboards, and onboarding enhancements across telecom, tech, and finance contexts, always with a user-centered mindset and a knack for turning data into growth opportunities for teams. I make tech UGC for startups and lifestyle brands. I would love to collaborate.

Available to hire

Hey :), I’m Grace, a multifaceted technical professional with 3 years of experience improving digital processes and user workflows. I translate complex user and business needs into actionable operational improvements, dashboards, and KPI-focused insights through workflow analysis and stakeholder collaboration.

I have delivered usability improvements, data-driven dashboards, and onboarding enhancements across telecom, tech, and finance contexts, always with a user-centered mindset and a knack for turning data into growth opportunities for teams.

I make tech UGC for startups and lifestyle brands. I would love to collaborate.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Swahili

Fluent

German

Advanced

Work Experience

Customer Experience Designer at ECT Tel ecoms

October 1, 2024 - April 1, 2025

Optimized digital workflows on a low-code platform, increasing platform adoption and customer engagement by 25%. Collaborated with stakeholders to define requirements for structured data, automation, and reporting. Designed interfaces and workflows that reduced manual data errors and improved user adoption.

User Experience Designer at Scope Group GmbH

October 1, 2023 - May 1, 2024

Analyzed business workflows and user journeys to improve CRM-style data capture and system usability. Translated complex data into dashboards and reports to track user behavior, informing business and customer support strategy.

UX Designer at IP Edge LLC

January 1, 2022 - June 1, 2023

Enhanced platform usability, resulting in faster onboarding and improved customer experience. Produced system documentation and supported onboarding for internal users.

UI/UX Designer at Siren

January 1, 2021 - January 1, 2023

Conducted user research and analytics, providing actionable insights to sales and support teams. Worked closely with developers to ensure clean data models and scalable system logic.

Data Analyst at Premier Bank

May 1, 2019 - July 1, 2020

Produced reports and built dashboards that informed decision-making while adhering to data handling standards. Gained experience in SQL queries, Excel analytics, and data-driven reporting.