I began my academic path in Law, gaining valuable experience as an intern at the Defensoria Pública do Estado de Minas Gerais, where I developed a strong sense of ethics and attention to detail. After moving from Brazil, I explored different cultures and professions, working in kitchens, sales, hospitality, and office-based roles. These experiences shaped me into a versatile and adaptable individual — resilient, curious, and quick to learn — with a genuine appreciation for teamwork, structure, and personal growth. I’m also passionate about writing, reading, physical training, and strategy games like chess, constantly seeking new challenges and opportunities to expand my knowledge and perspective.

Guilherme Moreira Rodrigues Cardadeiro

I began my academic path in Law, gaining valuable experience as an intern at the Defensoria Pública do Estado de Minas Gerais, where I developed a strong sense of ethics and attention to detail. After moving from Brazil, I explored different cultures and professions, working in kitchens, sales, hospitality, and office-based roles. These experiences shaped me into a versatile and adaptable individual — resilient, curious, and quick to learn — with a genuine appreciation for teamwork, structure, and personal growth. I’m also passionate about writing, reading, physical training, and strategy games like chess, constantly seeking new challenges and opportunities to expand my knowledge and perspective.

Available to hire

I began my academic path in Law, gaining valuable experience as an intern at the Defensoria Pública do Estado de Minas Gerais, where I developed a strong sense of ethics and attention to detail. After moving from Brazil, I explored different cultures and professions, working in kitchens, sales, hospitality, and office-based roles.

These experiences shaped me into a versatile and adaptable individual — resilient, curious, and quick to learn — with a genuine appreciation for teamwork, structure, and personal growth. I’m also passionate about writing, reading, physical training, and strategy games like chess, constantly seeking new challenges and opportunities to expand my knowledge and perspective.

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Experience Level

Expert

Language

Portuguese
Fluent
Spanish; Castilian
Advanced
English
Fluent

Work Experience

Community Operations Analyst at Covalen
October 1, 2024 - Present
Evaluating and improving content performance across multiple channels, tracking KPIs, and ensuring alignment with business objectives and company policies. Moderating and standardising content for compliance, translating materials for the Portuguese market, and maintaining quality to meet client standards. Collaborate with content teams to highlight discrepancies, identify trends, and drive continuous improvement through strong analytical and organizational skills.
Team Lead at Pret A Manger
April 1, 2023 - October 1, 2024
Leading and mentoring a team to deliver excellence in food preparation, service, and overall customer experience. Managing stock levels, monitoring KPIs, and ensuring smooth daily operations through effective organization and teamwork. Maintaining high standards of quality and customer satisfaction while overseeing daily procedures and ensuring operational consistency. Providing hands-on training to new staff, fostering skill development and confidence in a fast-paced environment. Ensuring clear task delegation, team coordination, and adherence to safety and hygiene standards.
Outbound Executive & CS Guest Specialist at TTEC
November 1, 2021 - January 1, 2023
Supporting both partner onboarding and guest experience processes for major online travel and accommodation platforms such as Booking.com. Involves managing client and guest communications, verifying property information, and ensuring accuracy and compliance in data management. Providing guidance to property owners, assisting global guests with reservations and issue resolution, and maintaining high service standards. Demonstrated strong communication, organization, and problem-solving skills across partner-facing and customer-facing operations.
Sales Representative at Dilato
September 1, 2020 - January 1, 2021
Driven sales professional responsible for engaging customers, promoting new products, and consistently achieving and exceeding sales targets. Involves identifying customer needs, negotiating deals to maximise profitability and satisfaction. Demonstrates strong communication, persuasion, and relationship-building skills, maintaining customer loyalty. Experienced in inventory control, sales reporting, and market awareness, ensuring smooth operations and sustained performance in a competitive retail environment.

Education

Add your educational history here.

Qualifications

Higher Certificate
January 11, 2030 - January 6, 2026

Industry Experience

Retail, Travel & Hospitality, Professional Services, Media & Entertainment, Other

Experience Level

Expert

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