Creative and data-driven Social Media Manager with experience building engaged communities, growing brand awareness, and driving measurable results across platforms. Skilled in content strategy, copywriting, and analytics, with a knack for turning followers into loyal fans…

gulderen

Creative and data-driven Social Media Manager with experience building engaged communities, growing brand awareness, and driving measurable results across platforms. Skilled in content strategy, copywriting, and analytics, with a knack for turning followers into loyal fans…

Available to hire

Creative and data-driven Social Media Manager with experience building engaged communities, growing brand awareness, and driving measurable results across platforms. Skilled in content strategy, copywriting, and analytics, with a knack for turning followers into loyal fans

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Language

English
Fluent
German
Beginner
Turkish
Fluent
Macedonian
Fluent
Bosnian
Fluent

Work Experience

Inventory Control & Quality Assurance Associate at Amazon FG Graben GmbH
April 1, 2025 - September 30, 2025
Conducted regular cycle counts and stock audits to ensure accuracy of inventory. Identified and resolved discrepancies in warehouse systems, improving overall efficiency. Supported workflow optimization and collaborated with cross-functional teams.
Customer Service Assistant / Team Member at Heinz GmbH (McDonald's Franchise)
June 1, 2023 - September 30, 2025
Delivered fast and friendly customer service in a high-volume environment. Supported team operations, order handling, and customer satisfaction under pressure. Strengthened communication and teamwork in a multicultural setting.
1st Level IT Support Specialist at Avenga (Qinshift, formerly Seavus)
July 1, 2022 - September 30, 2025
Provided frontline IT support to international clients via phone, email, and ticketing systems. Resolved hardware, software, and network issues within defined SLAs. Escalated complex incidents to second-level support and documented solutions.
Customer Experience Associate at Cactus
October 1, 2018 - September 30, 2025
Supported clients with software and IT solutions, ensuring positive customer experience. Assisted in system setup, troubleshooting, and user training. Worked closely with the technical team to improve service quality.

Education

High School Diploma at Sami Frashëri Gymnasium, Pristina, Kosovo
January 11, 2030 - September 30, 2025
Apprenticeship at OSCE Mission in Kosovo – Ministry of Local Government Administration
September 1, 2016 - December 1, 2016

Qualifications

Software Tester Program – Graduate with Honors Correlation One
August 6, 2025 - September 30, 2025

Industry Experience

Government, Retail, Professional Services, Non-Profit Organization, Software & Internet

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