Available to hire
I am an experienced ICT and data analytics professional with a results-driven mindset. I enjoy collaborating with VPs, senior management, and stakeholders to streamline daily business functions, build insightful reports, and transform data into strategic decisions.
I excel at driving automation, dashboards, and governance across ICT services, procurement, and project delivery. I thrive in cross-functional environments, embrace inventive solutions, and consistently meet deadlines through clear communication and proactive planning.
Skills
Experience Level
Work Experience
ICT Executive at Institute Technology PETRONAS (INSTEP)
November 1, 2024 - PresentDeveloped DART (Direct Application Request Tool), a centralized digital platform for facility service bookings, streamlining requests for classrooms, catering, transport, and other resources through automated approvals and real-time updates. This initiative delivered 100% service availability, improved transparency and efficiency, and achieved ~80% user satisfaction. Ensured secure, reliable ICT infrastructure and services while coordinating ICT device management to support INSTEP’s needs. Drafted CEO/Board decks for 1-year catering extension with KPI/SLA governance. Collaborated with Facilities, Learning Academy, Procurement and external operators to advance campus experiences while staying audit-ready. Built dashboards using Power BI connected to PowerPoint to meet diverse stakeholder requests.
Data & Insight Executive at PETRONAS
September 1, 2022 - October 31, 2024Led development of an advanced automation system, achieving a 67% increase in operational efficiency. Built a data-driven solution to simulate contract award scenarios, emphasizing impactful factors for business. Provided insights on procurement process effectiveness via reports and dashboards. Conducted AI/ML on datasets to ensure reliability of descriptive analysis and to create a predictive model.
Associate Project Manager at Skill Quotient Resources Sdn. Bhd
August 1, 2021 - August 31, 2022Engaged with stakeholders and SMEs to establish PETRONAS Data Standards Program, including business interfacing and monitoring activity/resources to meet goals within the stipulated timeline. Strategized change management to drive adoption and operationalize data standards across PETRONAS group. Delivered Data Standards Program strategy, improving direction and alignment on program execution and governance for optimum data utilization and interoperability.
Reporting Project Manager at Apar Technologies Sdn. Bhd
July 1, 2020 - July 31, 2021Provided IT security testing and validation support to Group Office initiatives and across Technology functions in 18 business units. Generated weekly management reports on security metrics (patching, vulnerabilities, compliance) into a single master report. Automated and improved current reporting using Tableau, reducing manual workloads by 50%. Dashboards supported management decisions; delivered ad hoc reporting to analyze data and support documentation.
Associate Project Manager at T-Systems Malaysia
January 1, 2018 - August 31, 2019Led nearshoring and transition for PU Managed Infrastructure Services & Private Cloud globally. Met demanding schedules and ad-hoc requests from senior management. Enabled and drove quality offshoring to the next Point of Production (PoP) by increasing standardization of core processes, maintaining production efficiency gains, and improving overall program quality. Ensured information from all business units and central teams were aligned to achieve nearshoring targets; analyzed region APAC/AMERICA data before presenting.
Business Operation Analyst at T-Systems Malaysia
October 1, 2013 - December 31, 2017Worked directly with High Management/stakeholders on Finance, Governance and HR topics. Created high-level management reports using BOXI to raise awareness and reduce incidents. Improved utilization in APAC/AMERICA by over 15% and led the Global Service Delivery Model project for Malaysia toward centralized standardization. Coordinated with Service Delivery Manager on capacity forecasting to reduce variance in Six Sigma-like processes.
Senior CAM Analyst at DHL IT Services
December 1, 2010 - October 31, 2014Managed user accounts across platforms (Outlook, LDAP, Global Email Services, UNIX, etc.). Delivered operational excellence in client entities by providing initial troubleshooting and handling escalated, complex issues. Managed incident control by logging incidents and service requests to ensure proper information in ticketing tools for IT operations and business applications support.
Education
Master of Management (MoM) at Universiti Selangor (UNISEL)
January 1, 2016 - December 31, 2018Bachelor (Hons) of Information & Communication Technology at Universiti Teknologi PETRONAS (UTP)
January 1, 2006 - December 31, 2010Qualifications
PETRONAS Lean Six Sigma Green Belt (PLSS) - Certificate G250834
January 11, 2030 - January 5, 2026ITIL V2/V3 Foundation Certification
January 11, 2030 - January 5, 2026DHL Certified International Specialist (CIS)
January 11, 2030 - January 5, 2026Certified Professional Leadership Skill: Understanding German Management Style Training
January 11, 2030 - January 5, 2026Nearshoring Program – Recognition Letter from VP
January 11, 2030 - January 5, 2026Industry Experience
Energy & Utilities, Professional Services, Software & Internet
Skills
Experience Level
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