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Hi, I'm Hamza Khan, a QA and Technical Support Specialist with 10+ years of experience ensuring product quality, performance, and reliability across e-commerce, healthcare, fintech, and logistics. I excel in functional and regression testing, API and mobile testing, production support, and cross-team collaboration, driving smooth releases in Agile environments. Known for ownership, analytical problem-solving, and delivering stable, customer-ready software in fast-paced settings. I enjoy debugging complex issues with logs and monitoring tools, improving QA processes, and mentoring teammates to uplift team capabilities.…Hi, I'm Hamza Khan, a QA and Technical Support Specialist with 10+ years of experience ensuring product quality, performance, and reliability across e-commerce, healthcare, fintech, and logistics. I excel in functional and regression testing, API and mobile testing, production support, and cross-team collaboration, driving smooth releases in Agile environments. Known for ownership, analytical problem-solving, and delivering stable, customer-ready software in fast-paced settings. I enjoy debugging complex issues with logs and monitoring tools, improving QA processes, and mentoring teammates to uplift team capabilities.

Hamza Khan

QA Engineer, Game Tester, AI Prompt Engineer, +2

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Hi, I'm Hamza Khan, a QA and Technical Support Specialist with 10+ years of experience ensuring product quality, performance, and reliability across e-commerce, healthcare, fintech, and logistics. I excel in functional and regression testing, API and mobile testing, production support, and cross-team collaboration, driving smooth releases in Agile environments. Known for ownership, analytical problem-solving, and delivering stable, customer-ready software in fast-paced settings. I enjoy debugging complex issues with logs and monitoring tools, improving QA processes, and mentoring teammates to uplift team capabilities.…Hi, I'm Hamza Khan, a QA and Technical Support Specialist with 10+ years of experience ensuring product quality, performance, and reliability across e-commerce, healthcare, fintech, and logistics. I excel in functional and regression testing, API and mobile testing, production support, and cross-team collaboration, driving smooth releases in Agile environments. Known for ownership, analytical problem-solving, and delivering stable, customer-ready software in fast-paced settings. I enjoy debugging complex issues with logs and monitoring tools, improving QA processes, and mentoring teammates to uplift team capabilities.

Available to hire

Hi, I’m Hamza Khan, a QA and Technical Support Specialist with 10+ years of experience ensuring product quality, performance, and reliability across e-commerce, healthcare, fintech, and logistics. I excel in functional and regression testing, API and mobile testing, production support, and cross-team collaboration, driving smooth releases in Agile environments.

Known for ownership, analytical problem-solving, and delivering stable, customer-ready software in fast-paced settings. I enjoy debugging complex issues with logs and monitoring tools, improving QA processes, and mentoring teammates to uplift team capabilities.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Lead SQA Engineer at Nisum

July 1, 2021 - January 1, 2025

Led QA operations for enterprise-scale products, improving test coverage and reducing release defects by 40%. Managed regression and functional testing across mobile and web platforms. Drove automation adoption using Selenium & API testing tools, reducing testing time by 50%. Served as technical POC for customer-reported issues, resolving 90%+ of cases with strong RCA. Performed performance monitoring with AppDynamics and log-based debugging with Splunk & Kibana. Created QA documentation, test plans, checklists, and release readiness criteria. Collaborated with Developers, Product Managers, and Support to streamline release pipelines. Mentored junior QA engineers and conducted knowledge-sharing sessions.

Technical Support Engineer at SecuriTIA.ai

May 1, 2021 - July 1, 2021

Provided technical analysis and issue resolution for cloud-based security and compliance products. Executed functional and API testing to validate defect fixes and new features. Improved customer ticket resolution time by 30% by optimizing workflows in Zendesk. Created internal troubleshooting documentation and identified root causes for recurring issues. Partnered with Engineering on bug triaging and prioritization.

Senior QC Engineer Level III at Primatics Financial (SS&C)

July 1, 2016 - May 1, 2021

End-to-end issue resolution, monitoring system health with Kibana, Splunk, and PRTG. Troubleshooting and post-deployment validations in UAT and PROD, reducing recurring incidents by 40%. Ensured SLA compliance for enterprise clients, collaborating with development teams on bug resolution. Assisted in proactive issue detection and escalation management.

QA Engineer at TimeXperts Pvt. Ltd.

February 1, 2014 - July 1, 2016

Conducted manual testing for HR and Payroll enterprise applications with 85%+ scenario coverage. Designed test cases, test scenarios, smoke tests, and regression suites. Contributed to release cycles by ensuring functional accuracy and stability of new features.