Hannah

Developed and maintained WordPress webpages, working with web design, animation, and visual content. Provided technical support and assisted with troubleshooting. Combined technical functionality with visual design and user experience, adapting quickly to feedback while supporting the team in a solution-focused and positive manner.

Provided customer service and support via CRM, phone, email, and written correspondence in Swedish and English. Handled domestic and international complaints, investigated shipments, and searched for tracked goods in internal systems. Assessed causes and liability for lost or damaged goods and decided on customer compensation, including handling approved payments.

Served international customers in a fast-paced environment. Helped with equipment selection, fit, and safety; managed bookings, payments, and rental agreements. Organized and maintained equipment to ensure quality and safety, and worked efficiently during peak season with many customers.