I am a highly motivated professional with extensive customer service experience and a deep track record of creating media for the tabletop gaming sector. I’ve produced and edited content for independent publishers and major studios, and I excel at delivering engaging visuals while keeping brand consistency under tight deadlines. I’m passionate about miniature gaming, painting techniques, and community engagement, and I’m comfortable in fast-paced, regulated environments. I thrive in collaborative, fast-moving settings, blending creative storytelling with practical problem-solving. My experience spans freelance videography, studio video editing, and high-volume customer support, enabling me to deliver polished media products while understanding business needs and user communities.

Harry McWilliams

I am a highly motivated professional with extensive customer service experience and a deep track record of creating media for the tabletop gaming sector. I’ve produced and edited content for independent publishers and major studios, and I excel at delivering engaging visuals while keeping brand consistency under tight deadlines. I’m passionate about miniature gaming, painting techniques, and community engagement, and I’m comfortable in fast-paced, regulated environments. I thrive in collaborative, fast-moving settings, blending creative storytelling with practical problem-solving. My experience spans freelance videography, studio video editing, and high-volume customer support, enabling me to deliver polished media products while understanding business needs and user communities.

Available to hire

I am a highly motivated professional with extensive customer service experience and a deep track record of creating media for the tabletop gaming sector. I’ve produced and edited content for independent publishers and major studios, and I excel at delivering engaging visuals while keeping brand consistency under tight deadlines. I’m passionate about miniature gaming, painting techniques, and community engagement, and I’m comfortable in fast-paced, regulated environments.

I thrive in collaborative, fast-moving settings, blending creative storytelling with practical problem-solving. My experience spans freelance videography, studio video editing, and high-volume customer support, enabling me to deliver polished media products while understanding business needs and user communities.

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Work Experience

Freelance Videographer at Self-Employed
January 1, 2026 - Present
Shooting and producing corporate tabletop gaming media for independent publishers including Fallout Factions (Modiphius), Trench Crusade (Factory Fortress), Rogue Hobbies, and The Honest Wargamer. Keeping highly attuned to visual media trends, new releases, and community engagement across the wider independent and 3D-printing hobby spheres.
Video Editor at Games Workshop
April 1, 2022 - January 1, 2026
Edited major shows and battle reports for Games Workshop’s subscription-based web service, Warhammer+, alongside Warhammer Official’s YouTube content. Applied a strong eye for detail to miniature painting tutorials and battle report content, ensuring all visual techniques and products were showcased clearly for the community. Managed tight deadlines and maintained high levels of brand consistency within a fast-paced corporate studio environment.
Customer Service Advisor at IKEA
December 1, 2018 - August 1, 2021
Provided high-volume customer support, successfully resolving inquiries and de-escalating complex complaints with patience and clear communication. Processed customer refunds and payments accurately while adhering strictly to GDPR and PCI compliance standards.
Junior Transmissions Operator at Ideal Shopping Direct Ltd
August 1, 2021 - Present
Ensure the broadcast of five TV channels meets strict government, OFCOM, and ASA regulations while resolving high- pressure technical issues.
Customer Service Administrator at Prolog (British Airways)
June 1, 2017 - June 1, 2018
Handled complex post-flight complaints via email and phone, focusing on finding fair, policy-compliant solutions at the first point of contact.
Production Operative at Guilfords
June 1, 2018 - December 1, 2018
Managed physical inventory and logistics to consistently meet high-volume production targets.
Digital Content Manager at StreetwiseSubbie
March 1, 2017 - June 1, 2017
Created published digital content, produced monthly analytic reports, and managed SEO.

Education

BA (Hons) Media Production (Upper Second-Class) at University of Lincoln
January 11, 2030 - May 8, 2026
BTEC Level 3 Extended Diploma in Media Production (D, D, M) at Vision West Nottinghamshire College
January 11, 2030 - May 8, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Gaming, Retail, Professional Services