Harry Rainbird

Offered advice and assistance to customers, addressing special needs and wants. Educated customers about reporting and support policies and procedures. Entered customer interaction details in Customer First to track requests, document problems and record solutions offered. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Consistently achieving set KPIs.

Stocked merchandise, labeled items, arranged displays by size or color and greeted customers, directing them to requested products.

Managed design and manufacturing teams to build proprietary process equipment with aggressive cost and time restraints. Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources. Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination. Collaborated with business users, technical teams, database administrators and testing teams during kick-off meetings, joint application designing and planning sessions to validate requirements. Maintained technical control of project budgets and timelines to keep teams on task and achieve schedule targets. Accomplished client goals by providing quality technical projects. Produced weekly progress reports for customers and senior leaders. Formulated integration system process flows, business process models and data mapping diagrams based on stakeholder specifications, technology surveys and interviews. I