HAT TRAM NGUYEN

Moderated and managed internal public communication content workflows and reviewed 1,000+ content files and official documents before publication. Checked content for brand tone, consistency, and compliance requirements across high-volume daily releases, supporting team alignment across customer-facing channels. Gathered insights from 100+ customers to identify needs, then developed 5+ content angles for social media campaigns. Applied customer insights to promotional content, contributing to a 15% increase in promotional sales. Managed community inquiries and resolved 98% of customer complaints while maintaining a 4.9/5 customer satisfaction score.

Managed daily content moderation and internal public communication workflows, reviewing 1,000+ content files and official documents before publication. Checked content for brand tone, consistency, and compliance requirements across high-volume releases. Supported the team in maintaining consistent brand communication across customer-facing channels and gathered customer insights from 100+ customers to identify needs and develop 5+ social media content angles. Applied insights to promotional content, contributing to a 15% increase in promotional sales. Managed community inquiries and resolved 98% of customer complaints while maintaining a 4.9/5 customer satisfaction score.

Surveyed and analyzed 100+ student responses to identify key audience pain points and content needs. Developed a content optimization framework to improve content readability/retention by 25%. Applied audience insights to refine content structure and messaging, earning an “Agrade” for the project.