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I am a determined and responsible individual who prides myself on punctuality and reliability. I bring a big friendly personality and energetic drive to every task, and I consistently give 100% effort. I am versatile with a wide range of skills across entertainment, warehousing and customer service, and I adapt quickly to new environments. My experience in guest-facing and team-based roles has equipped me with strong communication and a can-do attitude that helps me excel in any industry.…I am a determined and responsible individual who prides myself on punctuality and reliability. I bring a big friendly personality and energetic drive to every task, and I consistently give 100% effort. I am versatile with a wide range of skills across entertainment, warehousing and customer service, and I adapt quickly to new environments. My experience in guest-facing and team-based roles has equipped me with strong communication and a can-do attitude that helps me excel in any industry.

Hayley Hirst

Actress, Presenter, Voiceover Artist, +2

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I am a determined and responsible individual who prides myself on punctuality and reliability. I bring a big friendly personality and energetic drive to every task, and I consistently give 100% effort. I am versatile with a wide range of skills across entertainment, warehousing and customer service, and I adapt quickly to new environments. My experience in guest-facing and team-based roles has equipped me with strong communication and a can-do attitude that helps me excel in any industry.…I am a determined and responsible individual who prides myself on punctuality and reliability. I bring a big friendly personality and energetic drive to every task, and I consistently give 100% effort. I am versatile with a wide range of skills across entertainment, warehousing and customer service, and I adapt quickly to new environments. My experience in guest-facing and team-based roles has equipped me with strong communication and a can-do attitude that helps me excel in any industry.

Available to hire

I am a determined and responsible individual who prides myself on punctuality and reliability. I bring a big friendly personality and energetic drive to every task, and I consistently give 100% effort. I am versatile with a wide range of skills across entertainment, warehousing and customer service, and I adapt quickly to new environments.

My experience in guest-facing and team-based roles has equipped me with strong communication and a can-do attitude that helps me excel in any industry.

Skills

Microsoft Excel

Microsoft Office

Experience Level

Microsoft Excel

Expert

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Dray Operative at Greene King

July 1, 2024 - Present

Safely transport and deliver kegs, casks and packaged goods to pubs and licensed premises. Load and unload heavy goods using correct manual handling techniques and lifting equipment. Check delivery notes, verify stock, and ensure accurate order fulfillment. Maintain vehicle cleanliness, complete vehicle checks, and report faults. Provide excellent customer service by liaising with clients and site staff. Adhere to health and safety regulations and work with drivers and warehouse teams to plan efficient routes. Handle full and empty kegs and returns with proper documentation.

Customer Service Advisor at Trent Barton

July 1, 2022 - July 1, 2024

Liaise with customers via phone, social media and email; answer queries; assist with timetables, billing requests, route planning and complaints. Forward recommendations to teams for service improvement. Stay up to date with routes, prices and traffic reports. Investigate incidents and relay key information to customers; manage post and communications.

Stock Admin / Warehouse Operative at Prolog

October 1, 2020 - July 1, 2022

Stock administration and control; maintain stock accuracy with regular PI checks; identify and report CTQ processes; monitor non-conformance and suggest resolutions. Plan efficient warehouse layout and participate in stock counts. Process returns, scrap assets, laser engrave GHD assets, embroider names, process orders, and handle mail and sorting. Maintain open pallet reports and ensure accurate picking, packing and dispatching of orders.

Customer Service Advisor at NHS Supply Chain

March 1, 2020 - October 1, 2020

Help hospitals and doctors with correct orders, fix discrepancies and missing/broken items, manage returns/replacements, and arrange urgent deliveries via phone, email and multiple systems (CMS, TinyTERM, Oracle). Provide product information and de-escalate issues to maintain customer satisfaction. Document daily logs and generate weekly activity reports; build strong rapport with customers.

Warehouse Operator at Red Rock - Cotton Traders

October 1, 2018 - February 1, 2020

Pick items from warehouse locations, pack for delivery, clean the warehouse, and perform administrative duties. Report issues and damages to frontline managers to ensure swift resolutions.

Redcoat, Chef and Team Member at Butlin's

May 1, 2016 - September 1, 2018

Roles across waitress, chef and redcoat positions (Skegness). Served guests, cooked for large numbers, followed COSHH procedures, and delivered entertainment sessions. As a redcoat, led activities such as magic, arts and crafts, pottery painting, drum workshops, DJing, and show support; participated in thousands of guest interactions and ensured high-energy entertainment and guest satisfaction.