Available to hire
Hi, I’m Heather Fass, a marketing and operations professional with a passion for building relationships, crafting brand stories, and helping clients thrive both online and offline. I love turning complex challenges into practical, user-friendly solutions, blending customer service excellence with data-driven marketing and UX design training.\n\nFrom running a dog-sitting business to leading hospitality marketing campaigns and pursuing UX design, I bring curiosity, collaboration, and a positive, hands-on approach to every project. I’m excited to continue making meaningful connections between people, brands, and the services they value.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
Work Experience
Live Stream Host at TikTok
June 23, 2026 - PresentLive stream host at TikTok
January 21, 2026 - Present• Host live auction broadcasts featuring premium sneakers and footwear, maintaining audience engagement
throughout 6-hour streaming sessions.
• Facilitate the sale of approximately 300 footwear items per broadcast through interactive product presentations
and live bidding events.
• Generate an average of approximately $13,200 in sales revenue per stream through audience engagement and
relationship-based selling techniques.
• Present detailed product information, including sizing, condition, brand history, and styling recommendations to
support purchasing decisions.
• Respond to viewer questions and objections in real time while maintaining stream energy, momentum, and
participation.
• Build trust and credibility with customers through transparent product demonstrations and authentic
communication.
• Adapt presentation and sales strategies based on audience behavior, bidding activity, and engagement trends.
• Collaborate with inventory and operations teams to ensure seamless execution of high-volume live sales events.
• Maintain a professional and energetic on-camera presence while showcasing hundreds of products during each
broadcas
UX Designer at Therapy InMotion
September 30, 2025 - December 16, 2025• Collaborated with a team of UX designers to redesign the company’s website, enhancing user experience.
• Conducted user research and journey mapping to inform design decisions and improve usability.
• Invested over 30 hours in a 6-week timeframe, leading to a successful website launch that improved client acquisition.
Server / Bartender at McGillin’s Old Ale House
December 31, 2023 - December 31, 2023Delivered exceptional service in a historic, high-volume venue; collaborated with kitchen staff, security, and management to ensure a safe and efficient environment; promptly resolved customer concerns and managed a large flow of drink orders while maintaining a positive atmosphere.
Insurance Broker at Steph, LLC
January 1, 2021 - October 30, 2025Identified and pursued new business opportunities, maintained client relationships for long-term retention, and managed the full policy lifecycle including quoting, application processing, underwriting coordination, and claims assistance. Conducted detailed presentations to assess insurance needs and recommended appropriate coverage options. Maintained accurate records and generated regular performance reports.
Owner & Dog Enthusiast at Walk My Dog, LLC
January 1, 2019 - October 30, 2025Operated a dog-walking and overnight-care service; administered basic training, reinforced obedience, and monitored safety. Maintained regular client communication through reports, photos, and messages, building trust and a robust client base (over 100 active customers, ~150 dogs). Created efficient walking routes tailored to client instructions and preferences; managed overnight sittings, interactions with other animals, medications, and behavior management to prevent destructiveness.
Marketing Manager at Buffalo Wild Wings
December 30, 2017 - December 30, 2017Developed targeted marketing campaigns to drive brand awareness and foot traffic; tracked market metrics and ROI; built relationships with local communities, recreational teams, colleges, and universities to coordinate joint ventures; represented the brand at major events including NCAA activities (e.g., 2016 Sweet Sixteen).
Education
BA Marketing at Temple University
January 1, 2015 - December 31, 2019UX Design Program at Merit America
January 1, 2024 - December 31, 2024Qualifications
Industry Experience
Travel & Hospitality, Retail, Professional Services, Media & Entertainment, Consumer Goods, Healthcare, Financial Services
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