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Hi, I'm Heather Fass, a marketing and operations professional with a passion for building relationships, crafting brand stories, and helping clients thrive both online and offline. I love turning complex challenges into practical, user-friendly solutions, blending customer service excellence with data-driven marketing and UX design training.\n\nFrom running a dog-sitting business to leading hospitality marketing campaigns and pursuing UX design, I bring curiosity, collaboration, and a positive, hands-on approach to every project. I'm excited to continue making meaningful connections between people, brands, and the services they value.…Hi, I'm Heather Fass, a marketing and operations professional with a passion for building relationships, crafting brand stories, and helping clients thrive both online and offline. I love turning complex challenges into practical, user-friendly solutions, blending customer service excellence with data-driven marketing and UX design training.\n\nFrom running a dog-sitting business to leading hospitality marketing campaigns and pursuing UX design, I bring curiosity, collaboration, and a positive, hands-on approach to every project. I'm excited to continue making meaningful connections between people, brands, and the services they value.

Heather Fass

PRO

UX Designer, Marketing Strategist, Content Creator, +3

5.0 (1 review)

Hi, I'm Heather Fass, a marketing and operations professional with a passion for building relationships, crafting brand stories, and helping clients thrive both online and offline. I love turning complex challenges into practical, user-friendly solutions, blending customer service excellence with data-driven marketing and UX design training.\n\nFrom running a dog-sitting business to leading hospitality marketing campaigns and pursuing UX design, I bring curiosity, collaboration, and a positive, hands-on approach to every project. I'm excited to continue making meaningful connections between people, brands, and the services they value.…Hi, I'm Heather Fass, a marketing and operations professional with a passion for building relationships, crafting brand stories, and helping clients thrive both online and offline. I love turning complex challenges into practical, user-friendly solutions, blending customer service excellence with data-driven marketing and UX design training.\n\nFrom running a dog-sitting business to leading hospitality marketing campaigns and pursuing UX design, I bring curiosity, collaboration, and a positive, hands-on approach to every project. I'm excited to continue making meaningful connections between people, brands, and the services they value.

Available to hire

Hi, I’m Heather Fass, a marketing and operations professional with a passion for building relationships, crafting brand stories, and helping clients thrive both online and offline. I love turning complex challenges into practical, user-friendly solutions, blending customer service excellence with data-driven marketing and UX design training.\n\nFrom running a dog-sitting business to leading hospitality marketing campaigns and pursuing UX design, I bring curiosity, collaboration, and a positive, hands-on approach to every project. I’m excited to continue making meaningful connections between people, brands, and the services they value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

Owner & Dog Enthusiast at Walk My Dog, LLC

January 1, 2019 - October 30, 2025

Operated a dog-walking and overnight-care service; administered basic training, reinforced obedience, and monitored safety. Maintained regular client communication through reports, photos, and messages, building trust and a robust client base (over 100 active customers, ~150 dogs). Created efficient walking routes tailored to client instructions and preferences; managed overnight sittings, interactions with other animals, medications, and behavior management to prevent destructiveness.

Insurance Broker at Steph, LLC

January 1, 2021 - October 30, 2025

Identified and pursued new business opportunities, maintained client relationships for long-term retention, and managed the full policy lifecycle including quoting, application processing, underwriting coordination, and claims assistance. Conducted detailed presentations to assess insurance needs and recommended appropriate coverage options. Maintained accurate records and generated regular performance reports.

Server / Bartender at McGillin’s Old Ale House

December 31, 2023 - December 31, 2023

Delivered exceptional service in a historic, high-volume venue; collaborated with kitchen staff, security, and management to ensure a safe and efficient environment; promptly resolved customer concerns and managed a large flow of drink orders while maintaining a positive atmosphere.

Marketing Manager at Buffalo Wild Wings

December 30, 2017 - December 30, 2017

Developed targeted marketing campaigns to drive brand awareness and foot traffic; tracked market metrics and ROI; built relationships with local communities, recreational teams, colleges, and universities to coordinate joint ventures; represented the brand at major events including NCAA activities (e.g., 2016 Sweet Sixteen).

UX Designer at Therapy InMotion

October 1, 2025 - December 17, 2025

• Collaborated with a team of UX designers to redesign the company’s website, enhancing user experience. • Conducted user research and journey mapping to inform design decisions and improve usability. • Invested over 30 hours in a 6-week timeframe, leading to a successful website launch that improved client acquisition.