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Hi, I'm Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team. I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.…Hi, I'm Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team. I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.

Heather Doneral

Interior Designer, Brand Designer, Product Designer, +1

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Hi, I'm Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team. I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.…Hi, I'm Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team. I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.

Available to hire

Hi, I’m Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team.

I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Office Administrator at Fairwinds Motel and Restaurent

November 1, 2022 - June 1, 2024

Handled invoicing and payment processing, remittances, and vendor relations. Served as a liaison between customers, clients, and owners. Ensured month-end close and balancing, and performed general office and accounting duties.

Branch Manager at Money Direct

September 1, 2017 - June 1, 2018

Maintained high customer service standards, processed cash cheques efficiently, made loan decisions, performed general office duties, and managed store scheduling and safety policies.

Assistant Manager at Night Magic Fashions

March 1, 2015 - October 1, 2015

Assisted relocation and opening of a secondary branch in Spryfield; supported store operations, provided daily numbers to the manager, placed orders, and helped roll out customer-interactive sales.

Financial Service Representative at CASH MONEY

January 1, 2014 - December 31, 2014

Balanced till, processed cash cheques, performed collection and courtesy reminder calls; secured store closure.

Financial Service Representative at CIBC

January 1, 2014 - December 31, 2014

Answered and identified client needs; verified client identity; assisted with investments, online banking, telebanking, and borrowing.

Customer Service Representative at Blue Ocean Contact Centers

January 1, 2013 - December 31, 2014

Responded to project-specific calls; accessed allergen information and product details; maintained call durations and provided excellent customer service.

Casual Custodian at College of New Caledonia

January 1, 2012 - December 31, 2013

Nightly custodial duties; cleaned facilities; maintained security and inventory of cleaning supplies.

Loans Officer / Collections at Loan Express

October 1, 2010 - December 31, 2012

Made collection calls; generated day-before reports; verified data; assessed financial ability to loan/repay; managed high-volume calls.

Manager at Breakwater Cafe

January 1, 2005 - December 31, 2009

Managed kitchen, front-of-house, till, and office; improved team dynamics and operational efficiency.

Jewellery / Cosmetics Associate at Hudson's Bay

January 1, 2006 - December 31, 2008

Checked incoming stock, rotated inventory, protected valuables, assisted customers with selections.