Hi, I'm Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team. I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.

Heather Doneral

Hi, I'm Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team. I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.

Available to hire

Hi, I’m Heather Doneral, a workplace chameleon based in Sheet Harbour, Nova Scotia. I thrive in dynamic environments and can adapt to any position or company need. I have over 20 years of management experience, 7 years in call centres, and more than 15 years in customer service, with a broad background in office administration and all accounting aspects. I pride myself on my ability to adapt to whatever my employer needs, and I would love the chance to show you I can be an asset to your team.

I am currently pursuing an Interior Design degree, applying design thinking to operations, project coordination, and client experience. I am enrolled in Visual College of Art and Design for Interior Design (Dec 2023–Jun 2025) with a 4.0 GPA and am also a student at Yorkville University for a Bachelor of Interior Design (Sept 2025–Jun 2026) with a 4.0 GPA, ready to bring a creative and organized perspective to your organization.

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Language

English
Fluent

Work Experience

Office Administrator at Fairwinds Motel and Restaurent
November 1, 2022 - June 1, 2024
Handled invoicing and payment processing, remittances, and vendor relations. Served as a liaison between customers, clients, and owners. Ensured month-end close and balancing, and performed general office and accounting duties.
Branch Manager at Money Direct
September 1, 2017 - June 1, 2018
Maintained high customer service standards, processed cash cheques efficiently, made loan decisions, performed general office duties, and managed store scheduling and safety policies.
Assistant Manager at Night Magic Fashions
March 1, 2015 - October 1, 2015
Assisted relocation and opening of a secondary branch in Spryfield; supported store operations, provided daily numbers to the manager, placed orders, and helped roll out customer-interactive sales.
Financial Service Representative at CASH MONEY
January 1, 2014 - December 31, 2014
Balanced till, processed cash cheques, performed collection and courtesy reminder calls; secured store closure.
Financial Service Representative at CIBC
January 1, 2014 - December 31, 2014
Answered and identified client needs; verified client identity; assisted with investments, online banking, telebanking, and borrowing.
Customer Service Representative at Blue Ocean Contact Centers
January 1, 2013 - December 31, 2014
Responded to project-specific calls; accessed allergen information and product details; maintained call durations and provided excellent customer service.
Casual Custodian at College of New Caledonia
January 1, 2012 - December 31, 2013
Nightly custodial duties; cleaned facilities; maintained security and inventory of cleaning supplies.
Loans Officer / Collections at Loan Express
October 1, 2010 - December 31, 2012
Made collection calls; generated day-before reports; verified data; assessed financial ability to loan/repay; managed high-volume calls.
Manager at Breakwater Cafe
January 1, 2005 - December 31, 2009
Managed kitchen, front-of-house, till, and office; improved team dynamics and operational efficiency.
Jewellery / Cosmetics Associate at Hudson's Bay
January 1, 2006 - December 31, 2008
Checked incoming stock, rotated inventory, protected valuables, assisted customers with selections.
Superintendent at Prince George Properties
January 1, 2005 - December 31, 2008
Collected rent, managed tenant paperwork, and coordinated building upkeep and maintenance.

Education

Interior Design College Certificate at Visual College of Art and Design - Vancouver, BC
December 1, 2023 - June 15, 2026
Bachelor of Interior Design at Yorkville University
September 1, 2025 - June 1, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Financial Services, Professional Services, Education, Other