Available to hire
Hi, I’m Héctor Andrés Díaz Gutiérrez, an experienced IT Manager and Cybersecurity Consultant with over nine years of delivering innovative solutions in global environments. I specialize in managing IT infrastructures, optimizing processes, and leading teams to enhance operational efficiency, all while ensuring compliance with regulatory frameworks through robust security policies.
I am passionate about using predictive modeling, data analysis, and strategic planning to drive continuous improvement. I am committed to leveraging my expertise in IT governance and cybersecurity to help organizations succeed and stay protected in today’s digital world.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
French
Beginner
Work Experience
Cybersecurity Consultant L2 at Opentext
January 1, 2024 - September 30, 2024Provided expert implementation and support for Micro Focus IDM, NAM, and PAM solutions, ensuring robust identity and access management. Administered and monitored IT governance and security policies, ensuring adherence. Streamlined access processes, resulting in a 15% reduction in downtime across multi-region environments and improved compliance. Partnered with global teams to enhance user management and ensure regulatory compliance, successfully supporting over 10,000 users worldwide.
Cloud Specialist Support at Itera Process
January 1, 2023 - June 30, 2023Implementation and administration on AWS (DynamoDB, RDS, S3). Creating ETL pipelines and optimizing queries using SQL and MySQL. Data warehousing implementation for business analytics. Provided training on data management and best practices.
IT Specialist Cloud at Trasn-Pro
May 1, 2022 - January 31, 2023Provided technical operations support across Canada, Mexico, United States, and Ukraine, ensuring optimal performance and analysis. Streamlined processes for various departments including sales, finance, operations, and administration. Maintained and managed computers and servers in multiple countries. Executed projects to enhance management and administration efficiencies.
Specialist Support in Quality at Transcom
June 1, 2020 - February 28, 2022Facilitated customer interactions across phone, chat, email, and social media to schedule services, gather information, and perform follow-ups in English and Spanish. Supported and followed agents in task. Monitored agents to improve performance.
Project Manager and IT Specialist at Ajedres
September 1, 2015 - April 30, 2020Directed the management of acquired distributions, successfully negotiating with Ramo Alpina and Super, serving colleges, universities, and national businesses. Coordinated logistics operations and partnered with cross-departmental assistants to ensure seamless distribution. Leveraged Kardex software and inventory management tools to maintain precise stock levels and optimize processes.
Project Director at D´Cocktail
July 1, 2014 - October 31, 2015Account Executive specializing in developing logistics, scenography, audiovisual, and printing processes for high-profile technology business events with clients including Symantec, Red Hat, SAS, SAP, Citrix, and British Telecom.
Project Manager at GES
June 1, 2013 - February 28, 2014Managed truck maintenance and comprehensive paperwork for seamless operations. Delivered exceptional customer management and response quality. Oversaw maintenance of hosting and domains, network infrastructure, and organizational peripherals. Administered both Windows and Linux operating systems for optimal performance.
Cybersecurity Consultant L2 at OpenText
January 1, 2024 - September 30, 2024Provided expert implementation and support for Micro Focus IDM, NAM, and PAM solutions to ensure robust identity and access management. Administered and monitored IT governance and security policies for adherence. Streamlined access processes, achieving a 15% reduction in downtime across multi-region environments and improved compliance. Collaborated with global teams to enhance user management and maintain regulatory compliance for over 10,000 users worldwide.
Cloud Specialist Support at Itera Process
January 1, 2023 - June 30, 2023Implemented and administered database management on AWS (DynamoDB, RDS, S3). Developed ETL pipelines and optimized queries using SQL and MySQL. Implemented data warehouses for business analytics and provided training on data management and best practices.
IT Specialist Cloud at Trasn-Pro
May 1, 2022 - January 31, 2023Provided technical operations support across Canada, Mexico, United States, and Ukraine ensuring optimal performance and analysis. Streamlined processes for sales, finance, operations, and administration departments. Maintained and managed computers and servers across multiple countries. Executed projects to enhance management and administration efficiencies.
Specialist Support in Quality at Transcom
June 1, 2020 - February 28, 2022Facilitated customer interactions across phone, chat, email, and social media in English and Spanish to schedule services, gather information, and perform follow-ups. Supported and monitored agents to improve performance.
Project Manager and IT Specialist at Ajedres
September 1, 2015 - April 30, 2020Directed management of acquired distributions, negotiating with Ramo Alpina and Super, serving colleges, universities, and national businesses. Coordinated logistics operations and collaborated with cross-departmental assistants to ensure smooth distribution. Used Kardex software and inventory management tools to maintain precise stock levels and optimize processes.
Project Director at D´Cocktail
July 1, 2014 - October 31, 2015Specialized as Account Executive in developing logistics, scenography, audiovisual, and printing processes for high-profile technology business events with clients including Symantec, Red Hat, SAS, SAP, Citrix, and British Telecom.
Project Manager at GES
June 1, 2013 - February 28, 2014Managed truck maintenance and comprehensive paperwork for seamless operations. Delivered exceptional customer management and response quality. Oversaw maintenance of hosting and domains, network infrastructure, and organizational peripherals. Administered both Windows and Linux operating systems for optimal performance.
Cybersecurity Consultant L2 at OpenText
January 1, 2024 - September 30, 2024Provided expert implementation and support for Micro Focus IDM, NAM, and PAM solutions, ensuring robust identity and access management. Administered and monitored IT governance and security policies, ensuring adherence. Streamlined access processes, resulting in a 15% reduction in downtime across multi-region environments and improved compliance. Partnered with global teams to enhance user management and ensure regulatory compliance, successfully supporting over 10,000 users worldwide.
Cloud Specialist Support at Itera Process
January 1, 2023 - June 30, 2023Implementation and administration on AWS (DynamoDB, RDS, S3). Created ETL pipelines and optimized queries using SQL and MySQL. Implemented data warehouses for business analytics. Provided training on data management and best practices.
IT Specialist Cloud at Trasn-Pro
May 1, 2022 - January 31, 2023Provided technical operations support across Canada, Mexico, United States, and Ukraine, ensuring optimal performance and analysis. Streamlined processes for various departments including sales, finance, operations, and administration. Maintained and managed computers and servers in multiple countries. Executed projects to enhance management and administration efficiencies.
Specialist Support in Quality at Transcom
June 1, 2020 - February 28, 2022Facilitated customer interactions across phone, chat, email, and social media to schedule services, gather information, and perform follow-ups in English and Spanish. Supported and followed agents in task. Monitored agents to improve performance.
Project Manager and IT Specialist at Ajedres
September 1, 2015 - April 30, 2020Directed the management of acquired distributions, successfully negotiating with Ramo Alpina and Super, serving colleges, universities, and national businesses. Coordinated logistics operations and partnered with cross-departmental assistants to ensure seamless distribution. Leveraged Kardex software and inventory management tools to maintain precise stock levels and optimize processes.
Project Director at D´Cocktail
July 1, 2014 - October 31, 2015Account Executive specializing in developing logistics, scenography, audiovisual, and printing processes for high-profile technology business events with clients including Symantec, Red Hat, SAS, SAP, Citrix, and British Telecom.
Project Manager at GES
June 1, 2013 - February 28, 2014Managed truck maintenance and comprehensive paperwork for seamless operations. Delivered exceptional customer management and response quality. Overseen maintenance of hosting and domains, network infrastructure, and organizational peripherals. Administered both Windows and Linux operating systems for optimal performance.
Cybersecurity Consultant L2 at OpenText
January 1, 2024 - September 30, 2024Provided expert implementation and support for Micro Focus IDM, NAM, and PAM solutions, ensuring robust identity and access management. Administered and monitored IT governance and security policies, ensuring adherence. Streamlined access processes, resulting in a 15% reduction in downtime across multi-region environments and improved compliance. Partnered with global teams to enhance user management and ensure regulatory compliance, successfully supporting over 10,000 users worldwide.
Cloud Specialist Support at Itera Process
January 1, 2023 - June 30, 2023Implementation and administration of databases on AWS (DynamoDB, RDS, S3). Developed ETL pipelines and optimized queries using SQL and MySQL. Implemented data warehouses for business analytics. Provided training on data management and best practices.
IT Specialist Cloud at Trasn-Pro
May 1, 2022 - January 31, 2023Provided technical operations support across Canada, Mexico, United States, and Ukraine, ensuring optimal performance and analysis. Streamlined processes for various departments including sales, finance, operations, and administration. Maintained and managed computers and servers in multiple countries. Executed projects to enhance management and administration efficiencies.
Specialist Support in Quality at Transcom
June 1, 2020 - February 28, 2022Facilitated customer interactions across phone, chat, email, and social media to schedule services, gather information, and perform follow-ups in English and Spanish. Supported and followed agents in task. Monitored agents to improve performance.
Project Manager and IT Specialist at Ajedres
September 1, 2015 - April 30, 2020Directed the management of acquired distributions, successfully negotiating with Ramo Alpina and Super, serving colleges, universities, and national businesses. Coordinated logistics operations and partnered with cross-departmental assistants to ensure seamless distribution. Leveraged Kardex software and inventory management tools to maintain precise stock levels and optimize processes.
Project Director at D´Cocktail
July 1, 2014 - October 31, 2015Account Executive specializing in developing logistics, scenography, audiovisual, and printing processes for high-profile technology business events with clients including Symantec, Red Hat, SAS, SAP, Citrix, and British Telecom.
Project Manager at GES
June 1, 2013 - February 28, 2014Managed truck maintenance and comprehensive paperwork for seamless operations. Delivered exceptional customer management and response quality. Overseen maintenance of hosting and domains, network infrastructure, and organizational peripherals. Administered both Windows and Linux operating systems for optimal performance.
Education
Computer Systems Engineer at Universidad San Jose
January 1, 2015 - December 31, 2015Full-Stack at Universidad Distrital Francisco José de Caldas
January 1, 2022 - December 31, 2022Data Analytics at Le Wagon
January 1, 2023 - December 31, 2023Computer Systems Engineer at Universidad San Jose
January 1, 2011 - December 31, 2015Full-Stack at Universidad Distrital Francisco José de Caldas
January 1, 2021 - December 31, 2022Data Analytics at Le Wagon
January 1, 2023 - December 31, 2023Computer Systems Engineer at Universidad San Jose
January 1, 2015 - December 31, 2015Full-Stack at Universidad Distrital Francisco José de Caldas
January 1, 2022 - December 31, 2022Computer Systems Engineer at Universidad San Jose
January 1, 2015 - December 31, 2015Full-Stack at Universidad Distrital Francisco José de Caldas
January 1, 2022 - December 31, 2022Data Analytics at Le Wagon
January 1, 2023 - December 31, 2023Qualifications
NetIQ Identity Governance
September 1, 2024 - September 30, 2024Identity Manager Administration
September 1, 2024 - September 30, 2024NetIQ/IAM: Architecting PAM Solutions
July 1, 2024 - July 31, 2024NetIQ Access Manager
August 1, 2024 - August 31, 2024Scrum Fundamentals
January 1, 2023 - January 31, 2023Scrum Developer
May 1, 2023 - May 31, 2023Scrum Master
January 1, 2024 - January 31, 2024EPE Certificate for Post Graduate Education
July 1, 2024 - July 31, 2024DP-900T00: Microsoft Azure Data Fundamentals
November 1, 2021 - November 30, 2021AZ-900T00: Microsoft Azure Fundamentals
November 1, 2021 - November 30, 2021MS-900T00: Microsoft 365 Fundamentals
November 1, 2021 - November 30, 2021Business English Program Certificate
May 1, 2021 - May 31, 2021AI-900T00: Microsoft Azure AI Fundamentals
November 1, 2021 - November 30, 2021NetIQ Identity Governance
September 1, 2024 - September 30, 2024Identity Manager Administration
September 1, 2024 - September 30, 2024NetIQ/IAM: Architecting PAM Solutions
July 1, 2024 - July 31, 2024NetIQ Access Manager
August 1, 2024 - August 31, 2024Scrum Fundamentals
January 1, 2023 - January 31, 2023Scrum Developer
May 1, 2023 - May 31, 2023Scrum Master
January 1, 2024 - January 31, 2024EPE Certificate for Post Gruaduate Education
July 1, 2024 - July 31, 2024DP-900T00: Microsoft Azure Data Fundamentals
November 1, 2021 - November 30, 2021AZ-900T00: Microsoft Azure Fundamentals
November 1, 2021 - November 30, 2021MS-900T00: Microsoft 365 Fundamentals
November 1, 2021 - November 30, 2021Business English Program Certificate
May 1, 2021 - May 31, 2021AI-900T00: Microsoft Azure AI Fundamentals
November 1, 2021 - November 30, 2021NetIQ Identity Governance
September 1, 2024 - September 30, 2024Identity Manager Administration
September 1, 2024 - September 30, 2024NetIQ/IAM: Architecting PAM Solutions
July 1, 2024 - July 31, 2024NetIQ Access Manager
August 1, 2024 - August 31, 2024Scrum Fundamentals
January 1, 2023 - January 31, 2023Scrum Developer
May 1, 2023 - May 31, 2023Scrum Master
January 1, 2024 - January 31, 2024EPE Certificate for Post Gruaduate Education
July 1, 2024 - July 31, 2024DP-900T00: Microsoft Azure Data Fundamentals
November 1, 2021 - November 30, 2021AZ-900T00: Microsoft Azure Fundamentals
November 1, 2021 - November 30, 2021MS-900T00: Microsoft 365 Fundamentals
November 1, 2021 - November 30, 2021Business English Program Certificate
May 1, 2021 - May 31, 2021AI-900T00: Microsoft Azure AI Fundamentals
November 1, 2021 - November 30, 2021NetIQ Identity Governance
September 1, 2024 - September 30, 2024Identity Manager Administration
September 1, 2024 - September 30, 2024NetIQ / IAM: Architecting PAM Solutions
July 1, 2024 - July 31, 2024NetIQ Access Manager
August 1, 2024 - August 31, 2024Scrum Fundamentals
January 1, 2023 - January 31, 2023Scrum Developer
May 1, 2023 - May 31, 2023Scrum Master
January 1, 2024 - January 31, 2024EPE Certificate for Post Gruaduate Education
July 1, 2024 - July 31, 2024DP-900T00: Microsoft Azure Data Fundamentals
November 1, 2021 - November 30, 2021AZ-900T00: Microsoft Azure Fundamentals
November 1, 2021 - November 30, 2021MS-900T00: Microsoft 365 Fundamentals
November 1, 2021 - November 30, 2021Business English Program Certificate
May 1, 2021 - May 31, 2021AI-900T00: Microsoft Azure AI Fundamentals
November 1, 2021 - November 30, 2021Industry Experience
Professional Services, Software & Internet, Transportation & Logistics, Retail, Telecommunications, Financial Services, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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