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I am Xiaofei Zeng, a senior banking and investment services professional with 20 years of hands-on experience leading large-scale programs and cross-functional teams across Europe. My strength lies in turning market insights into practical improvements, strengthening stakeholder collaboration, and delivering results in fast-paced environments. I thrive on innovation, risk-aware decision making, and building high-performing teams that create value for clients and the business. Based in the Netherlands, I am open to opportunities where strategic program leadership and client-focused delivery can drive sustainable growth.…I am Xiaofei Zeng, a senior banking and investment services professional with 20 years of hands-on experience leading large-scale programs and cross-functional teams across Europe. My strength lies in turning market insights into practical improvements, strengthening stakeholder collaboration, and delivering results in fast-paced environments. I thrive on innovation, risk-aware decision making, and building high-performing teams that create value for clients and the business. Based in the Netherlands, I am open to opportunities where strategic program leadership and client-focused delivery can drive sustainable growth.

Xiaofei Zeng

Project Manager, Product Designer, Brand Designer, +1

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I am Xiaofei Zeng, a senior banking and investment services professional with 20 years of hands-on experience leading large-scale programs and cross-functional teams across Europe. My strength lies in turning market insights into practical improvements, strengthening stakeholder collaboration, and delivering results in fast-paced environments. I thrive on innovation, risk-aware decision making, and building high-performing teams that create value for clients and the business. Based in the Netherlands, I am open to opportunities where strategic program leadership and client-focused delivery can drive sustainable growth.…I am Xiaofei Zeng, a senior banking and investment services professional with 20 years of hands-on experience leading large-scale programs and cross-functional teams across Europe. My strength lies in turning market insights into practical improvements, strengthening stakeholder collaboration, and delivering results in fast-paced environments. I thrive on innovation, risk-aware decision making, and building high-performing teams that create value for clients and the business. Based in the Netherlands, I am open to opportunities where strategic program leadership and client-focused delivery can drive sustainable growth.

Available to hire

I am Xiaofei Zeng, a senior banking and investment services professional with 20 years of hands-on experience leading large-scale programs and cross-functional teams across Europe. My strength lies in turning market insights into practical improvements, strengthening stakeholder collaboration, and delivering results in fast-paced environments.

I thrive on innovation, risk-aware decision making, and building high-performing teams that create value for clients and the business. Based in the Netherlands, I am open to opportunities where strategic program leadership and client-focused delivery can drive sustainable growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Chinese

Fluent

Dutch

Fluent

Work Experience

Senior Program Manager (Wholesale Banking Transaction Service/Payments) at ING Bank N.V

May 1, 2023 - Present

Accountable for end-to-end delivery of diverse payment-domain initiatives under the Wholesale Banking program (2023–2025). Lead the West Europe Trade Finance platform rollout (4 branches) (2025–2026). Served as Central Project Lead for ISO 20022 CBPR+ cross-border payments, overseeing delivery plans across 35 countries (2023–2024). Led local clearing payment implementation for Taiwan (2024–2025) and oversaw SEPA and CBPR+ go-lives (2023–2024). Also provided central RCSA oversight and risk expertise across programs.

Project Manager / Product Owner (Financial Market Client Control) at ING Bank N.V

May 1, 2022 - May 1, 2023

End-to-end delivery of multiple epics with regulatory and process improvements; proactive stakeholder management (Traders/Front Office/Regulatory/Legal); BAU impact estimation; led stand-ups, refinements and planning; ensured governance when transferring changes to execution locations.

Global Trade and Receivable Finance – Client Service Manager at HSBC Bank

April 1, 2019 - April 1, 2022

Overall accountability for global trade finance business; client relationship management and cross-selling; functional lead of a team of 4; process improvements; collaboration with RM/Operations/Compliance; KYC and AML checks; regular client meetings.

Associated Vice President – Credit Management Division at MUFG Bank

April 1, 2017 - January 1, 2019

Supervised a team of 7 to monitor credit (syndication) facilities; identify and address deficiencies; regulatory reporting to DNB/AFM; collateral exposure management and daily legal lending limit control; cross-department collaboration to encourage client usage of bank products.

Trust & Fiduciary Client Manager at J.P. Morgan Chase Bank

September 1, 2013 - February 1, 2017

Led implementation of AIFMD into operating model; onboarding of major European pension funds; ensure regulatory compliance; maintain KYC/AML; regular client meetings with fund managers and legal counselors.

Senior Middle Office Professional / Fund Accountant at CITCO Fund Service Ltd.

September 1, 2008 - November 1, 2012

Onboarded clients with assets exceeding 90 billion euros; provided operating model recommendations; cross-department coordination; communication with fund managers.