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Dedicated Digital Marketing graduate with real-world experience running social media, creating content, and building brand presence, most recently for a beauty studio where I handled everything from strategy to the actual posting. I work across SEO, graphic design, and website optimisation, with a solid grounding in B2B and brand positioning. I'm also APA Qualified in General Insurance, so I bring an unusual mix of creative thinking and commercial awareness. I adapt quickly, communicate clearly, and genuinely care about the work I put out.…Dedicated Digital Marketing graduate with real-world experience running social media, creating content, and building brand presence, most recently for a beauty studio where I handled everything from strategy to the actual posting. I work across SEO, graphic design, and website optimisation, with a solid grounding in B2B and brand positioning. I'm also APA Qualified in General Insurance, so I bring an unusual mix of creative thinking and commercial awareness. I adapt quickly, communicate clearly, and genuinely care about the work I put out.

Heloisa Marmiroli

Digital Marketer, Marketing Strategist, Brand Strategist, +2

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Dedicated Digital Marketing graduate with real-world experience running social media, creating content, and building brand presence, most recently for a beauty studio where I handled everything from strategy to the actual posting. I work across SEO, graphic design, and website optimisation, with a solid grounding in B2B and brand positioning. I'm also APA Qualified in General Insurance, so I bring an unusual mix of creative thinking and commercial awareness. I adapt quickly, communicate clearly, and genuinely care about the work I put out.…Dedicated Digital Marketing graduate with real-world experience running social media, creating content, and building brand presence, most recently for a beauty studio where I handled everything from strategy to the actual posting. I work across SEO, graphic design, and website optimisation, with a solid grounding in B2B and brand positioning. I'm also APA Qualified in General Insurance, so I bring an unusual mix of creative thinking and commercial awareness. I adapt quickly, communicate clearly, and genuinely care about the work I put out.

Available to hire

Dedicated Digital Marketing graduate with real-world experience running social media, creating content, and building brand presence, most recently for a beauty studio where I handled everything from strategy to the actual posting.

I work across SEO, graphic design, and website optimisation, with a solid grounding in B2B and brand positioning. I’m also APA Qualified in General Insurance, so I bring an unusual mix of creative thinking and commercial awareness. I adapt quickly, communicate clearly, and genuinely care about the work I put out.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Portuguese

Fluent

Work Experience

Digital Marketing Specialist at Beauty Aesthetics

June 1, 2024 - Present

Responsible for the full digital presence of a beauty aesthetics studio, managing content strategy and execution across Instagram, Facebook, and TikTok. Produced graphic and video content including design, editing, and copywriting. Developed and maintained the company website on WordPress and built B2B partnerships with industry professionals. Also supported marketing automation, campaigns, and broader administrative marketing functions.

Sales & Customer Service Agent at Agria PetInsure

September 1, 2023 - Present

Contributed to the company's digital presence through organic social media content, website optimisation, blog writing, and online review strategy. Attended company events as a brand representative and supported email marketing optimisation. On the commercial side, managed the full sales cycle including handling enquiries, building tailored quotes, and identifying sales opportunities. Maintained strong customer relationships through effective communication and negotiation, managing portfolios and resolving issues to drive satisfaction and meet sales targets.

Manager at Ramen Anglesea Street

December 1, 2021 - September 1, 2023

Led front-of-house operations, supervising and developing a team to deliver a consistent and high-quality guest experience. Managed cost control, labour monitoring, cash handling, and table turnover to support revenue targets. Conducted staff training, provided ongoing feedback, and handled operational challenges including customer complaints and team conflicts. Ensured full compliance with health, safety, and licensing requirements.

Customer Service Agent, Airbnb Contract at TELUS International

June 1, 2021 - December 1, 2021

Managed customer enquiries across calls, emails, and live chat, covering bookings, modifications, cancellations, and general concerns in line with Airbnb policies. Mediated disputes between hosts and guests and maintained accurate records of all interactions. Collaborated with cross-functional teams to support a seamless customer journey while consistently meeting performance and satisfaction metrics.