Available to hire
I am a results-driven operations and financial management professional with 15+ years of experience in financial services, operations, and business management. I excel at leading teams, optimizing processes, and driving strategy with a hands-on, collaborative leadership style.
I’m currently pursuing a Master of Management by Thesis at ICL in New Zealand, bringing strong analytical rigor, cross-cultural communication, and a passion for continuous improvement to drive sustainable growth and strategic outcomes.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Portuguese
Fluent
Work Experience
Business Manager at H Elias Financial Consulting and BPO
August 1, 2020 - October 1, 2025Lead a financial BPO providing accounts payable/receivable, reconciliation, and advisory services for SMEs. Designed internal controls and SOPs, reducing reconciliation time and increasing accuracy. Delivered financial planning and cost analysis to improve client profitability. Implemented performance dashboards and process automation initiatives.
Business and Financial Manager at CrossFit Betta
March 1, 2018 - October 1, 2025Responsible for financial, administrative, and operational management of a fitness business. Managed budgeting, payroll, vendor contracts, and performance reporting. Planned marketing campaigns, events, and partnerships that strengthened community engagement. Implemented management systems and routines improving operational visibility and efficiency.
Operations Manager & Head Coach at CrossFit Protegat
December 1, 2016 - January 31, 2019Managed day-to-day operations, staff supervision, and client retention strategies. Controlled financial activities including payables, receivables, and inventory. Developed and implemented processes to improve service delivery and staff performance.
Process and Quality Consultant at V2 Consulting
November 1, 2014 - October 31, 2015Delivered process improvement and quality consulting to clients in retail and services (Sem Parar, Even, Cardif). Implemented customer service scripts and complaint handling frameworks. Led training sessions and quality monitoring for operational teams.
Category Manager (Marketplace) at Magazine Luiza
March 1, 2014 - June 1, 2014Managed outsourced analysts and multiple e-commerce categories (musical instruments, baby products, books, perfumes). Negotiated supplier contracts, planned promotions, and monitored category profitability. Produced business reports and KPI dashboards for senior management.
Operations Analyst (Trainee) at B2W – Companhia Global do Varejo
September 1, 2012 - May 31, 2013Led the launch of the official FIFA Online Store and managed operations for Disney, UNICEF, and SBT e-commerce platforms. Coordinated product development, marketing campaigns, and logistics integration. Prepared performance reports and identified cost-reduction opportunities.
Compliance Agent at Banco Bradesco S/A
November 1, 2006 - September 30, 2012Compliance Agent (Legal Dept): performed audits, produced reports for executives, and organised information-security workshops. Compliance Agent (Products & Services): supported internal audit and regulatory adherence. Service Chief (Research & Market Intelligence): led new product development and market studies. Service Chief (Solutions Development): managed the creation of payment products and communication plans.
Education
Master of Management (by Thesis) at ICL Graduate Business School (NZ)
January 11, 2030 - January 5, 2026Bachelor of Physical Education at Centro Universitário Nove de Julho (UNINOVE)
January 11, 2030 - January 1, 2018Postgraduate Diploma in Marketing at ESPM
January 11, 2030 - January 1, 2014Bachelor of Business Administration at Universidade Salesiana (UNISAL)
January 11, 2030 - January 1, 2009Qualifications
International Coaching Certification
January 1, 2020 - January 5, 2026Hypnotherapy & Mental Coaching
January 1, 2019 - January 5, 2026Project Management (Bradesco Corporate Program)
January 11, 2030 - January 5, 2026Financial Mathematics & Cost Management (Volunteer Instructor)
January 11, 2030 - January 5, 2026Social Media Management & Monitoring
January 1, 2013 - January 5, 2026Industry Experience
Financial Services, Professional Services, Retail, Education, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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