Administrative Coordinator at HELP University

Managed customer inquiries, feedback, and student matters through inbound and outbound calls, applying problem-solving skills to enhance satisfaction. Improved daily operational processes by 20% to ensure a positive customer experience using Excel, maintaining brand image and service standards. Spearheaded the optimization of the agreement tracking system for partner universities which reduced data verification time by 60% through Excel automation. Achievement: Coordinated event planning for the HELP University Psychology Convention 2023, and improved student engagement and brand awareness by 50% as a result.

Research Assistant at University of Reading Malaysia

Developed study materials such as questionnaires and nutritional supplementation. Recorded health data of participants such as BP and BMI. Achievement: Managed participant data involving 45 participants, ensuring compliance with research.

Local Virtual Volunteer at AIESEC Johor Bahru

Conducted climate change workshops for 20 children. Organized a Zero Waste Webinar with 1.4K live stream viewers.