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Seeking a position in a growing organization where my skills will help achieve organizational goals and objectives, with opportunities for new challenges and continuous professional development and advancement within the organization. I represent organizations professionally with clients, stakeholders, and vendors to foster success for all parties involved. I have strong spoken and written communication, excellent organization, and face-to-client service skills. Experienced interacting with clients/guests/vendors and community members, with a background in hospitality and food & beverages across hotels and restaurants in New York City, Houston, Richmond, and Washington, DC. I also have technology and security training and experience supporting survey processing and data operations.…Seeking a position in a growing organization where my skills will help achieve organizational goals and objectives, with opportunities for new challenges and continuous professional development and advancement within the organization. I represent organizations professionally with clients, stakeholders, and vendors to foster success for all parties involved. I have strong spoken and written communication, excellent organization, and face-to-client service skills. Experienced interacting with clients/guests/vendors and community members, with a background in hospitality and food & beverages across hotels and restaurants in New York City, Houston, Richmond, and Washington, DC. I also have technology and security training and experience supporting survey processing and data operations.

Herman J. Monroe

Project Manager, Community Manager, Online Trainer, +2

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Seeking a position in a growing organization where my skills will help achieve organizational goals and objectives, with opportunities for new challenges and continuous professional development and advancement within the organization. I represent organizations professionally with clients, stakeholders, and vendors to foster success for all parties involved. I have strong spoken and written communication, excellent organization, and face-to-client service skills. Experienced interacting with clients/guests/vendors and community members, with a background in hospitality and food & beverages across hotels and restaurants in New York City, Houston, Richmond, and Washington, DC. I also have technology and security training and experience supporting survey processing and data operations.…Seeking a position in a growing organization where my skills will help achieve organizational goals and objectives, with opportunities for new challenges and continuous professional development and advancement within the organization. I represent organizations professionally with clients, stakeholders, and vendors to foster success for all parties involved. I have strong spoken and written communication, excellent organization, and face-to-client service skills. Experienced interacting with clients/guests/vendors and community members, with a background in hospitality and food & beverages across hotels and restaurants in New York City, Houston, Richmond, and Washington, DC. I also have technology and security training and experience supporting survey processing and data operations.

Available to hire

Seeking a position in a growing organization where my skills will help achieve organizational goals and objectives, with opportunities for new challenges and continuous professional development and advancement within the organization. I represent organizations professionally with clients, stakeholders, and vendors to foster success for all parties involved.

I have strong spoken and written communication, excellent organization, and face-to-client service skills. Experienced interacting with clients/guests/vendors and community members, with a background in hospitality and food & beverages across hotels and restaurants in New York City, Houston, Richmond, and Washington, DC. I also have technology and security training and experience supporting survey processing and data operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Lead Concierge (Ambassador to the Park Hyatt Brand) at Park Hyatt Hotel

January 1, 2024 - December 31, 2025

Served as Lead Concierge and brand ambassador for the Park Hyatt in Washington, DC. Provided high-level guest services and coordinated client support. Represented the brand professionally with guests and stakeholders, ensuring an excellent face-to-client experience.

Lead Concierge at Park Hyatt Hotel

January 1, 2024 - January 1, 2025

Served as an ambassador to the Park Hyatt brand and led concierge operations in Washington, DC. Provided high-touch guest service, coordinated client needs, and supported professional service delivery aligned with brand standards.

Field Room Agent - Survey Processing Staff (SPS) at Westat

January 1, 2023 - January 1, 2024

Executed tracking systems and supported survey processing and data collection. Managed time-sheets and time/expense items, maintained cost-point data, produced and updated spreadsheet programs, handled voice mail messaging, performed data editing and coding, maintained filing and record keeping, and provided telephone support.

Residential Concierge - South Wing Tower (Pillars of Washington, DC Community) at Kennedy-Warren

January 1, 2022 - December 31, 2023

Provided concierge services for a residential community environment (South Wing Tower). Managed client/guest interactions and delivered face-to-client service to residents and community stakeholders.

Residential Concierge - South Wing Tower at Kennedy-Warren

January 1, 2022 - January 1, 2023

Provided concierge services for residents in the South Wing Tower (Pillars of Washington, DC Community). Focused on client-facing service, coordination of needs, and maintaining a professional community experience for stakeholders and residents.

Senior Concierge at Omni Shoreham Hotel

January 1, 2002 - January 1, 2020

Delivered long-term concierge support in a hotel environment. Received a favorable write-up in The Washington Post by a New York secret hotel reviewer. Earned Employee of the Year (five times) and provided service consistent with luxury hospitality standards.