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Hi, I’m Heather Diana—a dynamic freelance commissioned artist passionate about transforming ideas into engaging visuals. Based in Castle Rock, CO, I’ve built a track record of delivering exceptional service and collaborating with clients through roles at Shake Shack and as a commissioned illustrator. I’m comfortable leading projects, training teammates, and adapting my illustration style to fit diverse client needs while maintaining artistic integrity. I enjoy exploring traditional portraits, still lifes, and color theory, and I continuously sharpen my craft with digital tools and references. I’m motivated by teamwork, problem-solving, and a friendly, positive attitude that helps me communicate clearly with clients and colleagues to achieve standout results.…Hi, I’m Heather Diana—a dynamic freelance commissioned artist passionate about transforming ideas into engaging visuals. Based in Castle Rock, CO, I’ve built a track record of delivering exceptional service and collaborating with clients through roles at Shake Shack and as a commissioned illustrator. I’m comfortable leading projects, training teammates, and adapting my illustration style to fit diverse client needs while maintaining artistic integrity. I enjoy exploring traditional portraits, still lifes, and color theory, and I continuously sharpen my craft with digital tools and references. I’m motivated by teamwork, problem-solving, and a friendly, positive attitude that helps me communicate clearly with clients and colleagues to achieve standout results.

Heather Diana

Freelance Digital Illustrator, Illustrator, Graphic Designer, +2

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Hi, I’m Heather Diana—a dynamic freelance commissioned artist passionate about transforming ideas into engaging visuals. Based in Castle Rock, CO, I’ve built a track record of delivering exceptional service and collaborating with clients through roles at Shake Shack and as a commissioned illustrator. I’m comfortable leading projects, training teammates, and adapting my illustration style to fit diverse client needs while maintaining artistic integrity. I enjoy exploring traditional portraits, still lifes, and color theory, and I continuously sharpen my craft with digital tools and references. I’m motivated by teamwork, problem-solving, and a friendly, positive attitude that helps me communicate clearly with clients and colleagues to achieve standout results.…Hi, I’m Heather Diana—a dynamic freelance commissioned artist passionate about transforming ideas into engaging visuals. Based in Castle Rock, CO, I’ve built a track record of delivering exceptional service and collaborating with clients through roles at Shake Shack and as a commissioned illustrator. I’m comfortable leading projects, training teammates, and adapting my illustration style to fit diverse client needs while maintaining artistic integrity. I enjoy exploring traditional portraits, still lifes, and color theory, and I continuously sharpen my craft with digital tools and references. I’m motivated by teamwork, problem-solving, and a friendly, positive attitude that helps me communicate clearly with clients and colleagues to achieve standout results.

Available to hire

Hi, I’m Heather Diana—a dynamic freelance commissioned artist passionate about transforming ideas into engaging visuals. Based in Castle Rock, CO, I’ve built a track record of delivering exceptional service and collaborating with clients through roles at Shake Shack and as a commissioned illustrator. I’m comfortable leading projects, training teammates, and adapting my illustration style to fit diverse client needs while maintaining artistic integrity.

I enjoy exploring traditional portraits, still lifes, and color theory, and I continuously sharpen my craft with digital tools and references. I’m motivated by teamwork, problem-solving, and a friendly, positive attitude that helps me communicate clearly with clients and colleagues to achieve standout results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Freelance Commissioned Artist at Self-employed

May 1, 2023 - Present

Self-motivated artist responsible for creating custom illustrations tailored to client needs using both traditional drawing and digital tools. Delivered high-quality artwork by adapting styles to specific preferences while maintaining artistic integrity. Improved illustration efficiency through proficient use of graphic tablets and digital painting software. Engaged regularly with clients to discuss design choices and ensure satisfaction.

New Store Opener / Shift Manager in Training at Shake Shack

April 1, 2022 - Present

Communicated daily goals with staff and trained new team members to improve customer service skills, significantly boosting guest satisfaction. Supervised and coached a team of 10 staff members, providing constructive feedback and fostering a cooperative work environment. Demonstrated adaptability and efficiency in fast-paced retail operations while maintaining excellent communication skills.

Retail Sales Associate at Banana Republic Factory Store

June 1, 2021 - August 2, 2025

Maintained a clean and organized store environment to enhance customer experience. Assisted customers with returns and exchanges professionally, adhering to company policies. Managed point-of-sale transactions efficiently and improved visual merchandising displays to attract and engage customers.

Freelance Commissioned Artist at Self-employed

May 1, 2023 - Present

Self-motivated freelance artist producing commissioned artwork using both digital and traditional illustration techniques. Responsibilities include adapting styles to client needs, paying attention to detail, following design specifications, and optimizing workflow with graphic tablets and digital software. Maintains respect, friendliness, and willingness to help, delivering accurate and visually appealing artwork.

New Store Opener / Shift Manager in Training / Trainer at Shake Shack

April 1, 2022 - Present

Communicated daily goals and priorities with staff, trained and developed employees to improve customer service skills, and coached team members with constructive feedback. Worked effectively both independently and as part of a team in a fast-paced environment, ensuring high guest satisfaction and operational excellence.

Retail Sales Associate at Banana Republic Factory Store

June 1, 2021 - August 4, 2025

Maintained a clean and organized store environment to enhance customer experience, handled returns and exchanges professionally according to company policy, processed transactions efficiently using point-of-sale systems, and enhanced visual merchandising displays to attract customers.

Freelance Commissioned Artist at No Employer

May 1, 2023 - Present

Self-motivated freelance artist specializing in both digital and traditional illustration. Adapted styles to meet client preferences while maintaining artistic integrity. Leveraged advanced illustration software and graphic tablets to achieve high-quality artwork under tight deadlines. Increased productivity and expanded customer base by offering innovative illustration styles. Managed daily operations independently and demonstrated a strong commitment to continuous improvement.

New Store Opener at Shake Shack

April 1, 2022 - Present

Effectively opened new Shake Shack store by managing daily operations and ensuring readiness for business. Trained and mentored staff to enhance customer service skills and boost guest satisfaction. Implemented procedures to maintain cleanliness, organization, and stock levels. Promoted a learning culture by encouraging professional development and provided one-on-one coaching to staff members. Maintained excellent communication and organizational skills under fast-paced conditions.

Retail Sales Associate at Banana Republic Factory Store

June 1, 2021 - August 20, 2025

Provided excellent customer service by greeting customers, assisting with product inquiries, and facilitating purchases. Maintained store organization and visual merchandising to attract customers. Handled transactions efficiently using point-of-sale systems, managed returns and exchanges professionally, and supported reward program enrollment, enhancing the overall shopping experience.

Freelance Commissioned Artist at Self-Employed (Freelance)

May 1, 2023 - Present

Self-motivated artist; followed drawings, orders and design specifications; adapted illustration styles to fit client needs; utilized digital tools such as graphic tablets and drawing software; created both digital and traditional artwork; focused on references and anatomy to improve accuracy; built client relationships through clear communication.

New Store Opener at Shake Shack

April 1, 2022 - Present

Trained and developed staff to enhance customer service; coached employees; communicated daily goals; ensured effective operation in a fast-paced environment; demonstrated strong communication, teamwork, and willingness to learn.

Retail Sales Associate at Banana Republic Factory Store

June 1, 2021 - October 1, 2025

Maintained store cleanliness and organization; processed returns and transactions; enhanced visual merchandising to attract customers; contributed to positive shopping experiences.

Freelance Commissioned Artist at Self-employed / Castle Rock, CO

May 1, 2023 - Present

Self-motivated artist providing commissioned artwork for diverse clients. Maintains professional references, follows client briefs, and delivers accurate, high-quality illustrations while adapting styles to meet specific project needs. Utilizes digital tools (graphic tablets, software) for efficient workflows and rich detail.

New Store Opener at Shake Shack

April 1, 2022 - Present

Coordinated with staff to align on daily goals and priorities; trained and developed team members to enhance customer service; coached employees with constructive feedback; demonstrated strong communication in a fast-paced environment and a commitment to continual improvement.

Retail Sales Associate at Banana Republic Factory Store

June 1, 2021 - October 1, 2025

Maintained a clean and organized store environment; handled returns and exchanges professionally; processed transactions using POS systems; enhanced visual merchandising to attract customers and support sales; contributed to community-oriented events and programs.