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As a recent graduate from Humber College, I bring over 4 years of hands-on experience as a Customer Service Representative. I specialize in delivering customer support, resolving issues creatively, and fostering long-term customer loyalty through effective communication. I enjoy working collaboratively with teams and am passionate about creating positive experiences for clients and customers alike. I have also gained valuable experience in graphic design through internships and working directly with marketing teams to create sales materials. My background in project management and digital marketing complements my skill set, allowing me to contribute effectively in fast-paced environments.…As a recent graduate from Humber College, I bring over 4 years of hands-on experience as a Customer Service Representative. I specialize in delivering customer support, resolving issues creatively, and fostering long-term customer loyalty through effective communication. I enjoy working collaboratively with teams and am passionate about creating positive experiences for clients and customers alike. I have also gained valuable experience in graphic design through internships and working directly with marketing teams to create sales materials. My background in project management and digital marketing complements my skill set, allowing me to contribute effectively in fast-paced environments.

Hibah Akhtar

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As a recent graduate from Humber College, I bring over 4 years of hands-on experience as a Customer Service Representative. I specialize in delivering customer support, resolving issues creatively, and fostering long-term customer loyalty through effective communication. I enjoy working collaboratively with teams and am passionate about creating positive experiences for clients and customers alike. I have also gained valuable experience in graphic design through internships and working directly with marketing teams to create sales materials. My background in project management and digital marketing complements my skill set, allowing me to contribute effectively in fast-paced environments.…As a recent graduate from Humber College, I bring over 4 years of hands-on experience as a Customer Service Representative. I specialize in delivering customer support, resolving issues creatively, and fostering long-term customer loyalty through effective communication. I enjoy working collaboratively with teams and am passionate about creating positive experiences for clients and customers alike. I have also gained valuable experience in graphic design through internships and working directly with marketing teams to create sales materials. My background in project management and digital marketing complements my skill set, allowing me to contribute effectively in fast-paced environments.

Available to hire

As a recent graduate from Humber College, I bring over 4 years of hands-on experience as a Customer Service Representative. I specialize in delivering customer support, resolving issues creatively, and fostering long-term customer loyalty through effective communication. I enjoy working collaboratively with teams and am passionate about creating positive experiences for clients and customers alike.

I have also gained valuable experience in graphic design through internships and working directly with marketing teams to create sales materials. My background in project management and digital marketing complements my skill set, allowing me to contribute effectively in fast-paced environments.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Panjabi, Punjabi

Beginner

Work Experience

Graphic Designer Intern at First Lady Products

January 1, 2024 - December 31, 2024

Worked directly with the marketing team to create sales sheets, brochures, and catalogues. Actively sought out and implemented feedback from other designer and the Marketing Manager.

Key Holder at Suzy Shier

January 1, 2021 - December 31, 2023

Operated POS systems efficiently to process cash, credit, and digital payments with 100% accuracy. Balanced register at the end of shifts with zero discrepancies across critical shopping periods.

Customer Service and Experience Specialist at Applewood Optical

January 1, 2020 - June 14, 2024

Provided personalized customer service in a fast-paced optical retail environment, assisting clients with frame selection, lens options, and insurance processing. Handled front-desk responsibilities including scheduling eye exams, managing patient check-ins, and maintaining accurate records. Collaborated with optometrist and optician to track and manage prescription eyewear orders.

Key Holder/Assistant Manager at International Clothiers

January 1, 2017 - December 31, 2020

Resolved customer complaints and returns with professionalism and empathy, maintaining brand loyalty and exceeding service expectations. Built rapport with customers to understand needs, recommend products, and create a personalized shopping experience.