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I am a versatile, systems-driven Operations & Project Coordinator with 5+ years of experience optimizing workflows, leading cross-functional teams, and implementing strict quality assurance standards across fast-paced environments including Virtual Assistance, Tech Operations, and Manufacturing. I excel at managing end-to-end operational pipelines, enforcing standard operating procedures (SOPs), and tracking key data metrics to eliminate bottlenecks. I am skilled in risk management, internal auditing, stakeholder communication, and administrative oversight, blending front-end coordination with back-end execution to drive growth and operational efficiency.…I am a versatile, systems-driven Operations & Project Coordinator with 5+ years of experience optimizing workflows, leading cross-functional teams, and implementing strict quality assurance standards across fast-paced environments including Virtual Assistance, Tech Operations, and Manufacturing. I excel at managing end-to-end operational pipelines, enforcing standard operating procedures (SOPs), and tracking key data metrics to eliminate bottlenecks. I am skilled in risk management, internal auditing, stakeholder communication, and administrative oversight, blending front-end coordination with back-end execution to drive growth and operational efficiency.

Hilda Mutai

Project Manager, Production Coordinator, Production Manager, +7

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I am a versatile, systems-driven Operations & Project Coordinator with 5+ years of experience optimizing workflows, leading cross-functional teams, and implementing strict quality assurance standards across fast-paced environments including Virtual Assistance, Tech Operations, and Manufacturing. I excel at managing end-to-end operational pipelines, enforcing standard operating procedures (SOPs), and tracking key data metrics to eliminate bottlenecks. I am skilled in risk management, internal auditing, stakeholder communication, and administrative oversight, blending front-end coordination with back-end execution to drive growth and operational efficiency.…I am a versatile, systems-driven Operations & Project Coordinator with 5+ years of experience optimizing workflows, leading cross-functional teams, and implementing strict quality assurance standards across fast-paced environments including Virtual Assistance, Tech Operations, and Manufacturing. I excel at managing end-to-end operational pipelines, enforcing standard operating procedures (SOPs), and tracking key data metrics to eliminate bottlenecks. I am skilled in risk management, internal auditing, stakeholder communication, and administrative oversight, blending front-end coordination with back-end execution to drive growth and operational efficiency.

Available to hire

I am a versatile, systems-driven Operations & Project Coordinator with 5+ years of experience optimizing workflows, leading cross-functional teams, and implementing strict quality assurance standards across fast-paced environments including Virtual Assistance, Tech Operations, and Manufacturing.

I excel at managing end-to-end operational pipelines, enforcing standard operating procedures (SOPs), and tracking key data metrics to eliminate bottlenecks. I am skilled in risk management, internal auditing, stakeholder communication, and administrative oversight, blending front-end coordination with back-end execution to drive growth and operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

AI Data Operations & Quality Specialist at Scale AI, Crowdgen

January 1, 2022 - Present

Lead workflow coordination for large-scale data and media pipelines with strict turnaround times, achieving 95–99% precision. Manage daily item queues and lifecycle milestones using Notion and Asana. Conduct meticulous QA reviews and structural analyses to ensure data integrity. Interpret and apply multi-layered technical frameworks across pipelines, serving as a primary checkpoint for dataset compliance. Consistently meet and exceed SLAs, optimizing throughput and processing efficiency.

Operations & Quality Assurance Supervisor at Browns Plantations Kenya – Kericho

January 1, 2023 - January 1, 2026

Oversee end-to-end operational pipelines and lead cross-functional teams across departments. Implement digital workflow tracking (monday.com) to provide visibility to remote executive teams. Lead R&D initiatives to reduce processing time and maximize production line efficiency. Manage SOPs, compliance audits, and safety protocols achieving zero major non-conformities. Act as central administrative anchor for meeting minutes, schedules, and corporate records. Maintain ERP data accuracy to generate real-time operational reports.

Office Administrator & Virtual Assistant at Josmo Consults LTD (Real Estate Start-Up)

January 1, 2017 - January 1, 2018

Managed CRM pipelines (Salesforce) and real estate pipelines; coordinated Slack and email communications to triage inquiries and dispatch urgent updates. Anchored daily office operations, coordinated team calendars, triaged inquiries, and managed central document storage. Served as primary operations coordinator between real estate agents, remote vendors, and external clients to ensure seamless contract lifecycles.

Quality Assurance Assessor & Assistant at Kymulot Factory & James Finlay Kenya

January 1, 2020 - January 1, 2022

Executed routine quality control assessments, tracked workflow metrics, and managed compliance reporting to support operational excellence.

Freelance Research & Writing at Uvocorp Technologies

January 1, 2015 - January 1, 2017

Gained experience gathering unstructured information, synthesizing complex topics, and delivering polished written reports under tight deadlines.