AI & Automation Engineer at Banglalink Digital Communications Ltd.

Responsibilities: 1. Architected and developed Blink, an enterprise-grade AI assistant using Retrieval-Augmented Generation (RAG), hybrid search, and multimodal AI capabilities. 2. Designed and implemented scalable AI workflows using LangChain, LangGraph, OpenAI, Qdrant, and FastAPI. 3. Built bilingual (Bangla/English) conversational AI solutions for internal business users. 4. Developed custom retrieval pipelines, document processing systems, and intelligent skill-routing mechanisms. 5. Implemented LLM observability, tracing, and monitoring using Langfuse. 6. Created Grafana dashboards connected to PostgreSQL databases for real-time AI performance monitoring. 7. Collaborated with business stakeholders and technical teams to gather requirements and deploy production-ready AI solutions. 8. Managed deployment, testing, debugging, and continuous improvement of AI systems. Key Achievements: 1. Successfully developed and deployed Blink, Banglalink's enterprise AI assistant. 2. Reduced AI debugging and troubleshooting time through end-to-end observability and tracing implementation. 3. Delivered a scalable multilingual AI platform capable of supporting Bangla and English interactions. 4. Built a real-time monitoring system that improved visibility into AI performance, usage, and response quality. 5. Implemented advanced retrieval strategies including hybrid search and multimodal document understanding. 6. Contributed to the adoption of Generative AI technologies within enterprise operations.

AI & Automation Engineer at Banglalink Digital Communications Ltd., Tiger's Den - Gulshan 1, Dhaka

Architected and developed Blink, an advanced RAG-based AI assistant with customized retrieval pipelines, hybrid search, multimodal support, auto skill selection, and bilingual Bangla/English capability. Implemented end-to-end LLM observability and tracing using Langfuse, reducing debugging time by tracking 100% of AI interactions across production pipelines. Built a real-time performance dashboard with Grafana connected to PostgreSQL for operational insight into the assistant's usage and accuracy.

AI Software Engineer at Corsult

Responsibilities: 1. Developed and maintained workflow automation solutions using n8n and Make.com to streamline business operations for a US-based home care agency. 2. Designed and implemented automated social media content publishing and management workflows across multiple platforms. 3. Built a Python-based ID card generation system to automate employee identification card creation and reduce manual administrative work. 4. Collaborated with stakeholders to gather requirements, optimize existing processes, and identify automation opportunities. 5. Integrated APIs and third-party services to improve operational efficiency and data flow between systems. 6. Provided ongoing support, testing, and enhancements for automation workflows and internal tools. Key Achievements: 1. Successfully automated social media management workflows, significantly reducing manual effort and improving content publishing consistency. 2. Developed a custom Python-based ID card generation system that streamlined employee onboarding and administrative processes. 3. Improved operational efficiency by replacing repetitive manual tasks with automated workflows using n8n and Make.com. 4. Delivered automation solutions for a US-based organization while working remotely and coordinating with international stakeholders. 5. Contributed to faster task execution, improved workflow reliability, and better resource utilization across multiple business processes.

AI Engineer (Contract) at Daffodil International University, Dhaka

Designed and deployed ‘AI Proctor’, a bilingual (Bangla/English) chat + voice assistant for the university’s Proctor Office. Built an AI-Based Photo Finder using face recognition and vector similarity search to help users locate images in large photo albums. Led the development of ‘DIU Smart Transport’, a digital transport solution for campus mobility. Developed a Data Analysis Agent for researchers and educators, enabling natural language interaction with CSV/Excel datasets.

AI Engineer (Contract) at Daffodil International University

Responsibilities: 1. Designed and developed AI-powered chat and voice assistants using LLMs and RAG architectures. 2. Built AI Proctor, a bilingual virtual assistant supporting university administrative operations. 3. Developed face recognition and vector search solutions for large-scale photo retrieval systems. 4. Led development activities for the DIU Smart Transport digital platform. 5. Created data analysis agents capable of processing and analyzing CSV and Excel datasets using natural language queries. 6.Worked with FastAPI, LangChain, OpenAI APIs, FAISS, and LiveKit-based voice systems. 7. Collaborated with university departments to gather requirements and deliver AI-driven solutions. 8. Conducted testing, deployment, and maintenance of AI applications. Key Achievements: 1. Successfully deployed AI Proctor, providing 24/7 bilingual support through chat and voice interactions. 2. Developed an AI Photo Finder system that simplified image discovery using facial recognition technology. 3. Delivered the DIU Smart Transport solution to improve campus transportation management. 4. Built a Data Analysis Agent enabling non-technical users to interact with datasets through natural language. 5. Contributed to multiple university digital transformation initiatives using Artificial Intelligence. 6. Helped automate administrative processes and improve operational efficiency through AI solutions.

AI Developer (Project Basis) at Center for Data Science and Research (CDSR), Bangladesh | Remote

Engineered a handwritten OCR system using TROCR for automated writing assessment on UNESCO's online education platform. Worked on RAG-based chatbot systems for internal research. Contributed to multiple LLM-based projects using open-source models like LLaMA and Mistral via HuggingFace. Built a YOLOv8-based vehicle number plate detection system.