Available to hire
I’m Hitham Abdalla, an IT infrastructure and AI architecture specialist with 8+ years of hands-on experience across server hardware, networks, and mission-critical systems. I design scalable, secure data centers and cloud-native solutions, bridging traditional IT with AI-enabled workflows to drive reliability and performance.
I enjoy mentoring teams, automating operations, and delivering end-to-end solutions—from rack deployments and break-fix to cloud-based AI platforms on AWS/Azure. I’m passionate about building compliant, efficient infrastructures that empower cross-functional teams to innovate.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Arabic
Fluent
English
Advanced
Work Experience
IT Support Specialist at Tabuk Agriculture Development Company
February 1, 2016 - November 1, 2020Provided technical support for 300+ users across Windows, macOS, and Linux with 82% first-contact resolution. Administered end-user devices, servers, and network architecture, reducing system downtime by 20%. Increased hardware deployment efficiency for firewalls, VPNs, and Active Directory by 20%. Achieved 100% policy compliance via monthly audits of 50+ IT assets and access controls.
Web Developer & IT Systems Specialist at TAATWER LLC
February 1, 2020 - March 1, 2022Maintained 99.9% uptime for hosting environments and critical web applications. Implemented Triggered CI/CD pipelines, reducing deployment timelines by 30% and improving release stability. Coordinated with engineering teams on scalable architectures, reducing post-launch issues by 20%. Reduced system latency by 30% through performance tuning and log analysis.
AI & Web Developer at VNLIN Shipping Co
April 1, 2022 - April 1, 2023Deployed and maintained cloud-based AI solutions on AWS and Azure, achieving 99.95% uptime. Ensured 100% GDPR compliance in data handling and integration processes for all data pipelines and integrations. Mentored 3 junior developers on infrastructure best practices, accelerating project deployment cycles by 25%.
AI Solutions Architect at Sheikh Abud Aziz Al Mualla Legal Consultancy
May 1, 2024 - PresentDesigned cloud infrastructure supporting AI applications, scaling data processing capacity by 50%. Oversaw server deployments across platforms, achieving 99.95% uptime and auto-scaling. Automated monitoring and alerting, reducing manual intervention by 50%. Collaborated with cross-functional teams to optimize systems and reduce infrastructure-related incidents by 15%.
Education
Bachelor of Science in Computer Engineering at University of AI Gezira, Sudan
January 1, 2011 - November 1, 2015Qualifications
CompTIA A+
January 11, 2030 - December 18, 2025CompTIA Network+
January 11, 2030 - December 18, 2025Machine Learning & Deep Learning
January 11, 2030 - December 18, 2025WordPress Development
January 11, 2030 - December 18, 2025Industry Experience
Software & Internet, Professional Services, Transportation & Logistics
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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