I am a multilingual sales and customer experience professional with 4+ years of experience across telecom, luxury retail, education, and digital projects. I excel at managing client relationships and delivering personalized service in fast-paced, high-expectation environments, helping clients and businesses alike create value. I enjoy understanding client needs and providing tailored solutions that drive measurable results. Fluent in French, English, and Dutch with working knowledge of German and Spanish, I collaborate with cross-functional teams to improve processes, follow up on results, and ensure a seamless customer experience. I combine sales strategy with digital optimization and a people-first mindset to drive business growth and long-term client satisfaction.

Holson Jean

I am a multilingual sales and customer experience professional with 4+ years of experience across telecom, luxury retail, education, and digital projects. I excel at managing client relationships and delivering personalized service in fast-paced, high-expectation environments, helping clients and businesses alike create value. I enjoy understanding client needs and providing tailored solutions that drive measurable results. Fluent in French, English, and Dutch with working knowledge of German and Spanish, I collaborate with cross-functional teams to improve processes, follow up on results, and ensure a seamless customer experience. I combine sales strategy with digital optimization and a people-first mindset to drive business growth and long-term client satisfaction.

Available to hire

I am a multilingual sales and customer experience professional with 4+ years of experience across telecom, luxury retail, education, and digital projects. I excel at managing client relationships and delivering personalized service in fast-paced, high-expectation environments, helping clients and businesses alike create value. I enjoy understanding client needs and providing tailored solutions that drive measurable results.

Fluent in French, English, and Dutch with working knowledge of German and Spanish, I collaborate with cross-functional teams to improve processes, follow up on results, and ensure a seamless customer experience. I combine sales strategy with digital optimization and a people-first mindset to drive business growth and long-term client satisfaction.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

French
Fluent
English
Fluent
Dutch
Fluent
German
Beginner
Spanish; Castilian
Beginner

Work Experience

Freelance Webmaster & SEO Consultant
February 1, 2025 - October 28, 2025
Designed and launched custom WordPress websites for small businesses. Applied SEO strategies (keywords, metadata, structured content) to increase visibility. Wrote and edited bilingual content (French and English) adapted to local audiences. Integrated tools such as Calendly, forms, and analytics to support business needs. Worked directly with clients to adjust design and navigation based on feedback.
E-Commerce Ambassador at Christian Louboutin
December 1, 2023 - December 1, 2023
Acted as first point of contact for clients via phone, email, and chat. Helped clients choose products and provided style advice. Built lasting client relationships by creating personalised follow-ups. Contributed ideas to campaigns that boosted engagement. Helped improve client retention by resolving issues quickly and effectively.
Global Enrollment Advisor at The American University in Switzerland
August 1, 2021 - August 1, 2021
Guided international students through admissions and enrollment. Contacted and followed up with prospects, increasing interest in programs. Explained requirements clearly and answered questions in person, by phone, and online. Built trust with students through timely and honest communication.
Sales Advisor at Salt Mobile
April 1, 2019 - April 1, 2019
Advised clients on telecom products and services to meet their needs. Reached and often exceeded personal and team sales goals. Strengthened customer loyalty with proactive engagement. Trained new colleagues on sales techniques and procedures.
Junior Digital Project Manager at Eminence Geneva SARL
September 1, 2017 - September 1, 2017
Coordinated client accounts and followed up on project deliverables. Shared updates with stakeholders on progress and timelines. Analysed feedback and results to improve campaign performance. Assisted with client social media campaigns and account management. Prepared presentations for prospects and tracked campaign performance. Monitored trends in digital marketing and reported insights to the team.

Education

Bachelor of Applied Science (BASc), Communication and Media Studies at Hogeschool Utrecht, Utrecht
January 11, 2030 - October 28, 2025
Minor in Media Production and Management at Danmarks Medic- og Journalisthejskole, Copenhagen
September 4, 2016 - January 5, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Retail, Education, Software & Internet, Professional Services