Available to hire
Hi, I’m Craig Falkenham. I’m a computer programmer with 30+ years of experience spanning programming, database management, web design, documentation, and reporting. I’ve built and maintained in-house applications, led teams, and delivered data-driven solutions that help organizations run smoothly and make informed decisions.
I thrive in collaborative environments, value clear communication, and take pride in delivering robust software that meets business needs and quality standards. I enjoy tackling diverse projects and continuously learning new technologies.
Skills
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Language
English
Fluent
Work Experience
Call Center Agent at Map Communications
July 1, 2024 - PresentServed as the first point of contact for company clients, providing exceptional phone service, accurately taking messages, answering questions, and routing calls to appropriate parties. Utilized strong communication and data entry skills and worked collaboratively within a friendly team environment.
Consultant at NTT Data, Inc.
June 30, 2023 - July 13, 2025Updated existing in-house Visual Studio .NET applications and SQL stored procedures to improve performance and functionality.
Software Development Senior Analyst at NTT Data, Inc.
March 31, 2023 - July 13, 2025Created, updated, and supported in-house Visual Studio .NET applications, performed database maintenance for applications and stand-alone databases, and completed assigned work request tickets including bug fixes and new functionality.
Senior Consultant at NTT Data, Inc.
March 31, 2019 - July 13, 2025Created and maintained Visual Studio .NET applications, managed databases, supported Informatica workflows, provided support for QlikView files, and managed programming team meetings. Conducted regular reporting by gathering data for managers and end-users.
Software Developer at Lockheed Martin
December 31, 2010 - July 13, 2025Developed an in-house project management application (VB.NET, SQL Server) to track tasks and project time for managers. Analyzed and reproduced errors in testing, updated documentation, implemented code changes, and ensured compliance with software standards.
Call Center Agent at Map Communications
July 1, 2024 - PresentServes as the first point of contact for the company’s clients, providing excellent phone service. Responsible for taking accurate messages, answering questions, and routing calls efficiently using strong communication and data entry skills. Works collaboratively within a friendly and supportive team environment.
Consultant at NTT Data, Inc.
June 30, 2023 - August 21, 2025Updated existing in-house Visual Studio .NET applications and SQL stored procedures to enhance software functionality and performance.
Software Development Senior Analyst at NTT Data, Inc.
March 31, 2023 - August 21, 2025Created, updated, and supported in-house Visual Studio .NET applications. Performed general database maintenance and completed work request tickets for error corrections and new functionality implementations.
Senior Consultant at NTT Data, Inc.
March 31, 2019 - August 21, 2025Developed and supported Visual Studio .NET applications and maintained associated databases. Created and maintained Informatica workflows and provided QlikView file support. Managed programming team meetings, workload discussions, and coordinated issue resolution. Generated monthly and quarterly reports consolidating data for management and end-users.
Software Developer at Lockheed Martin
December 31, 2010 - August 21, 2025Developed an in-house project management application using VB.NET and SQL Server to track project tasks and time. Investigated and reproduced reported software errors for validation, authored documentation for processes, made code changes to the CMS, and tested fixes. Submitted findings and recommendations to management while ensuring compliance with software standards.
Call Center Agent at Map Communications
July 1, 2024 - PresentFirst point of contact for company’s valued clients to provide exceptional phone service. Take accurate messages, answer questions, and efficiently route calls to the appropriate parties. Utilize strong communication and data entry skills to ensure accurate information recording. Collaborate with a friendly and supportive team.
Consultant at NTT Data, Inc.
June 30, 2023 - October 12, 2025Updated existing in-house Visual Studio .NET applications. Updated existing SQL stored procedures.
Software Development Senior Analyst at NTT Data, Inc.
March 31, 2023 - October 12, 2025Created, updated, and provided general support for in-house Visual Studio .NET applications. Performed general database maintenance on databases used by applications and stand-alone databases. Completed assigned work request tickets for reported errors, requests for new or updated functionality.
Senior Consultant at NTT Data, Inc.
March 31, 2019 - October 12, 2025Created, updated, and provided general support for in-house Visual Studio .NET applications. Performed general database maintenance on databases (stand-alone and those used by in-house applications). Created, updated, and provided support for Informatica workflows. Provided support for QlikView files. Managed other programmers on the team by running meetings to discuss workload, current issues, and general information. Performed monthly/quarterly reports gathering data from various sources and organized it into spreadsheets for managers/end-users.
Software Developer at Lockheed Martin
January 1, 2010 - October 12, 2025Created an in-house project management application (VB.NET, SQL Server) for managers to record tasks and time spent on projects. Analyzed reported errors and reproduced them in the lab to confirm that the error was accurate and reproducible. Created/updated documentation for tasks’ processes. Made code changes (CMS) and tested them in the lab. Submitted results to management and recommended course of action. Ensured company’s software standards were met.
Developer at Keane Canada (now NTT Data)
January 1, 2008 - October 12, 2025Updated existing applications (Access/Visual Basic/SQL Server). Led and participated in project teams working on monthly releases for GMAC client, involving: Code additions/modifications/deletions, bug fixes and application improvements (Access, Visual Basic, SQL Server). Managed project schedules that consistently met required timelines and budgets. Organized regular interactive team meetings to keep team members informed of the release’s status and any potential problems. Consistently delivered final releases to client.
Call Center Agent at Map Communications
July 1, 2024 - PresentFirst point of contact for company’s valued clients to provide exceptional phone service. Take accurate messages, answer questions, and efficiently route calls to the appropriate parties. Utilize strong communication and data entry skills to ensure accurate information recording. Work collaboratively with a friendly and supportive team.
Consultant at NTT Data, Inc.
June 1, 2023 - October 12, 2025Updated existing in-house Visual Studio .NET applications. Updated existing SQL stored procedures.
Software Development Senior Analyst at NTT Data, Inc.
March 1, 2023 - October 12, 2025Created, updated, and provided general support for in-house Visual Studio .NET applications. Performed general database maintenance on databases used by applications and stand-alone databases. Completed assigned work request tickets for reported errors, requests for new or updated functionality.
Senior Consultant at NTT Data, Inc.
March 1, 2019 - October 12, 2025Created, updated, and provided general support for in-house Visual Studio .NET applications. Performed general database maintenance on databases (stand-alone and those used by in-house applications). Created, updated, and provided support for Informatica workflows. Provided support for QlikView files. Managed other programmers on the team by running meetings to discuss workload, current issues, and general information. Performed monthly/quarterly reports gathering data from various sources and organized it into spreadsheets for managers/end-users.
Software Developer at Lockheed Martin
January 1, 2010 - October 12, 2025Created an in-house project management application (VB.NET, SQL Server) for managers to record tasks and time spent on projects. Analyzed reported errors and reproduced them in the lab to confirm that the error was accurate and reproducible. Created/updated documentation for tasks’ processes. Made code changes (CMS) and tested them in the lab. Submitted results to management and recommended course of action. Ensured company’s software standards were met.
Developer at Keane Canada (now NTT Data)
January 1, 2008 - October 12, 2025Updated existing applications (Access/Visual Basic/SQL Server). Led and participated in project teams working on monthly releases for GMAC client, involving: Code additions/modifications/deletions, bug fixes and application improvements (Access, Visual Basic, SQL Server). Managed project schedules that consistently met required timelines and budgets. Organized regular interactive team meetings to keep team members informed of the release’s status and any potential problems. Consistently delivered final releases to client.
Education
Bachelor of Science at Dalhousie University
January 1, 1989 - December 31, 1993Programmer Analyst/Internet Solutions Developer at CDI College (now Eastern College)
January 1, 2001 - December 31, 2002Programmer Analyst/Internet Solutions Developer at CDI College (now Eastern College) – Halifax, N.S.
January 1, 2001 - January 1, 2002Bachelor of Science (Computing Science) at Dalhousie University – Halifax, N.S.
January 1, 1989 - January 1, 1993Programmer Analyst/Internet Solutions Developer at CDI College (now Eastern College)
January 1, 2001 - January 1, 2002Bachelor of Science (Computing Science) at Dalhousie University
January 11, 2030 - January 1, 1993Programmer Analyst/Internet Solutions Developer at CDI College (now Eastern College) – Halifax, NS
January 1, 2001 - January 1, 2002Bachelor of Science (Computing Science) at Dalhousie University – Halifax, NS
January 11, 2030 - January 1, 1993Qualifications
Industry Experience
Software & Internet, Professional Services, Telecommunications, Government, Computers & Electronics, Education, Media & Entertainment
Skills
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