Available to hire
I am a self-managed professional with over 16 years of experience across digital marketing, IT and tourism. I am used to wearing multiple hats and moving between client work, campaign coordination and analysing results. Over the years I have led digital projects for international B2B clients, improved customer retention and supported revenue growth of up to 10%. I enjoy solving problems, improving processes and helping businesses grow through better collaboration between teams and partners.
People I have worked with describe me as curious, adaptable and empathetic. These qualities help me build long-term partnerships and turn data into practical actions.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Bulgarian
Fluent
Spanish; Castilian
Fluent
English
Fluent
German
Intermediate
Work Experience
Customer Success Manager | Digital Growth & SEO at Rampiq
June 1, 2024 - PresentManaging client relationships to ensure activities align with business goals and strategy. Main point of contact between clients and internal teams. Overseeing delivery of SEO and digital marketing projects, ensuring deadlines and client expectations are met. Regularly communicating with clients to evaluate satisfaction and escalate concerns. Presenting detailed SEO & PPC performance reports and identifying opportunities to expand client accounts with additional services.
Customer Success Manager | Digital Growth & SEO at Rampiq
June 1, 2024 - PresentManage client relationships to ensure activities align with business goals; act as main point of contact between clients and internal teams; oversee delivery of SEO and digital marketing projects with deadlines; present performance reports and next steps; identify opportunities to expand client accounts with additional services.
Senior Account Manager | Client Growth & Campaign Delivery at Vime Digital
January 31, 2024 - October 13, 2025Managed a portfolio of Tier 1 and 2 iGaming and sports betting clients across EMEA, LATAM and North America. Owned renewals, upselling initiatives and overall account profitability. Responsible for customer satisfaction and retention. Proposed new campaigns and additional digital marketing services; collaborated with the business development team; forecasted budgets and delivery plans; monitored campaign progress and prepared financial and performance reports; delivered internal workshops to improve team understanding.
Senior Account Manager | SEO & Content Marketing at Vime Digital
January 1, 2024 - October 13, 2025Managed a portfolio of Tier 1/2 iGaming and sports betting clients across EMEA, LATAM, and North America; owned renewals, upsells, and profitability; ensured customer satisfaction and retention; proposed new campaigns and services; forecasted budgets and delivery plans; monitored campaign progress and prepared performance reviews.
Account Manager | Client Growth & Campaign Delivery at Vime Digital
January 31, 2023 - October 13, 2025Managed a portfolio of key Tier 1 and 2 clients; renewals and upselling; ensured client satisfaction and retention; proposed campaigns and digital marketing services; collaborated with cross-functional teams; forecasted budgets and delivery plans; monitoring campaign progress and preparing performance reviews.
Account Manager | SEO & Content Marketing at Vime Digital
January 1, 2023 - October 13, 2025Oversaw key accounts across multiple regions; collaborated with business development; supported client pitches and proposals; coordinated with Outreach, Content, and SEO teams; delivered campaign results and client workshops.
Client Success & Revenue Growth | Hosting, Domains & Digital Services (GoDaddy Project) at Teleperformance
January 31, 2021 - October 13, 2025Qualified and nurtured new leads; diagnosed client needs and engaged solution selling. Consulted SMBs on hosting, domains, and digital services; onboarded clients and delivered product trainings; maintained high customer satisfaction through proactive support and strategic recommendations; contributed to revenue growth via upsell and cross-sell opportunities.
Client Success & Revenue Growth | Hosting, Domains & Digital Services (GoDaddy Project) at Teleperformance
January 1, 2021 - October 13, 2025Qualified and nurtured new leads; consulted SMBs on hosting and digital services; resolved technical issues; onboarded clients and delivered product trainings; maintained high customer satisfaction and contributed to upsell opportunities.
Marketing & Commercial Coordinator | Market Research, CRM & Communication at ACFYD ANALISIS, S.L.
June 1, 2020 - October 13, 2025Social media management; market research and sales prospecting; coordinated CRM implementation strategy and database management; supported annual marketing plan development and new product sheets; managed client and supplier communications.
Marketing & Commercial Coordinator | Market Research, CRM & Communication at ACFYD ANALISIS, S.L.
June 1, 2020 - October 13, 2025Managed social media, conducted market research and sales prospecting; coordinated CRM implementation; supported annual marketing planning and product materials; maintained client and supplier communications.
Hotel Yield Manager | Inventory, Pricing & Partner Campaign Optimization at Hotelbeds Group
April 30, 2019 - October 13, 2025Strategically managed inventory, availability and pricing for 400+ hotels; organized sales and email marketing campaigns with partners; reviewed and renewed contracts; produced sales revenue analyses.
Hotel Yield Manager | Inventory, Pricing & Partner Campaign Optimization at Hotelbeds Group
April 1, 2019 - October 13, 2025Strategically managed inventory and renegotiated contracts to maximize availability and best rates for 400+ hotels; organized partner campaigns and analyzed revenue; supported contract renewals under supervision.
Sales Operations Coordinator at CAPLINQ Corporation
November 30, 2017 - October 13, 2025Handled inquiries, created product quotes, conducted market research on die attach adhesive market, updated key account presentations; suggested improvements to the website order process.
Sales Operations Coordinator at CAPLINQ Corporation
November 1, 2017 - October 13, 2025Handled inquiries, created quotes, researched market trends, and supported website optimization; prepared key presentations for accounts.
Supplier & Business Operations Coordinator – EMEA (Graphic Services Solutions) at TeleTech
May 31, 2017 - October 13, 2025Managed supplier relationships, updated contracts and statements of work; coordinated internal process improvements and partner performance initiatives; performed data analysis and prepared sales forecasts.
Supplier & Business Operations Coordinator – EMEA (Graphic Services Solutions) at TeleTech
May 1, 2017 - October 13, 2025Managed supplier relationships; updated contracts and purchase orders; coordinated process-improvement projects; performed data analysis and sales forecasting.
Partnership and Market Research Coordinator | Diagnostics & Medical Devices at UniComs Switzerland GmbH
August 31, 2016 - October 13, 2025Conducted market research across multiple countries; executed digital media strategies to increase brand awareness and engagement; generated leads and prospected potential partners; built and managed vendor relationships; prepared market presentations and quotations.
Partnership & Market Research Coordinator | Diagnostics & Medical Devices at UniComs Switzerland GmbH
August 1, 2016 - October 13, 2025Conducted market research across multiple regions; executed digital media strategies to increase brand awareness; generated leads and managed vendor relationships; prepared market presentations and product quotations.
Project Coordinator | Small Project Management, Funding Proposals, Vendor Management at ESI CEE - European Software Institute Center Eastern Europe
July 1, 2015 - October 13, 2025Managed projects, identified funding opportunities, prepared proposals; coordinated procurement and vendor relations; contributed to process improvements and national/regional analyses.
Administration Manager at HAF Technology
October 31, 2009 - October 13, 2025Managed office workflow; monitored accounts receivable and payments; maintained relations with customers and suppliers; organized participation in events and fairs.
Administration Manager at HAF Technology Products Ltd
October 1, 2009 - October 13, 2025Office workflow management; accounts receivable; maintained relations with customers and suppliers; organized events and fairs.
HR Consultant, Sales Manager at RHR – Resourceful Human Resources
April 30, 2009 - October 13, 2025Gained new clients and maintained existing ones; prepared offers and contracts; implemented commercial market expansion strategies; wrote job descriptions and coordinated interviews.
HR Consultant, Sales Manager at RHR – Resourceful Human Resources
April 1, 2009 - October 13, 2025Gained new clients, maintained relationships, crafted offers, implemented market expansion strategies, and organized recruitment processes.
Office Coordinator at Language School “Prestige”
May 31, 2008 - October 13, 2025Advised clients on suitable courses; handled customer claims; processed payments; supported management reporting; taught English to children (ages 6-12).
Office Coordinator at Language School “Prestige”
May 1, 2008 - October 13, 2025Advised clients on suitable courses; handled customer claims; processed payments and reporting; taught English to children aged 6-12.
Education
Master's degree at BEBS Barcelona Executive Business School (In Collaboration with University of Murcia)
January 1, 2017 - January 1, 2018Bachelor's degree at Sofia University St. Kliment Ohridski
January 1, 2005 - January 1, 2010Master's degree at BEBS BARCELONA EXECUTIVE BUSINESS SCHOOL( In Collaboration with University of Murcia)
January 1, 2017 - December 31, 2018Bachelor's degree at Sofia University St. Kliment Ohridski
January 1, 2005 - December 31, 2010Master's Degree in Internationalization of Companies and Access to New Markets at BEBS Barcelona Executive Business School
January 1, 2017 - January 1, 2018Bachelor’s Degree in Political Science and Government at Sofia University St. Kliment Ohridski
January 1, 2005 - January 1, 2010Qualifications
Sales: Practical Techniques
January 11, 2030 - October 13, 2025Leading without Formal Authority
January 11, 2030 - October 13, 2025Online Marketing Foundations
January 11, 2030 - October 13, 2025Content Marketing: Social Media
January 11, 2030 - October 13, 2025Practical HTML for Marketing
January 11, 2030 - October 13, 2025Sales: Practical Techniques
January 11, 2030 - October 13, 2025Leading without Formal Authority
January 11, 2030 - October 13, 2025Online Marketing Foundations
January 11, 2030 - October 13, 2025Content Marketing: Social Media
January 11, 2030 - October 13, 2025Practical HTML for Marketing
January 11, 2030 - October 13, 2025Industry Experience
Media & Entertainment, Software & Internet, Travel & Hospitality, Professional Services, Other, Gaming
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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