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Detail-oriented and proactive operations and project support professional with 3+ years of experience managing timelines, documentation, and cross-team communication in fast-paced environments. Excels at boosting workflow efficiency, managing stakeholders, and producing culturally relevant multilingual content. Eager to contribute to dynamic teams through strong organisational, communication, and creative problem-solving skills.…Detail-oriented and proactive operations and project support professional with 3+ years of experience managing timelines, documentation, and cross-team communication in fast-paced environments. Excels at boosting workflow efficiency, managing stakeholders, and producing culturally relevant multilingual content. Eager to contribute to dynamic teams through strong organisational, communication, and creative problem-solving skills.

Hsuan Chen

Content Creator, Content Designer, Video Editor, +5

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Detail-oriented and proactive operations and project support professional with 3+ years of experience managing timelines, documentation, and cross-team communication in fast-paced environments. Excels at boosting workflow efficiency, managing stakeholders, and producing culturally relevant multilingual content. Eager to contribute to dynamic teams through strong organisational, communication, and creative problem-solving skills.…Detail-oriented and proactive operations and project support professional with 3+ years of experience managing timelines, documentation, and cross-team communication in fast-paced environments. Excels at boosting workflow efficiency, managing stakeholders, and producing culturally relevant multilingual content. Eager to contribute to dynamic teams through strong organisational, communication, and creative problem-solving skills.

Available to hire

Detail-oriented and proactive operations and project support professional with 3+ years of experience managing timelines, documentation, and cross-team communication in fast-paced environments.

Excels at boosting workflow efficiency, managing stakeholders, and producing culturally relevant multilingual content.

Eager to contribute to dynamic teams through strong organisational, communication, and creative problem-solving skills.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

French

Beginner

Japanese

Beginner

Work Experience

Remote Associate Product Manager at Well Terpene Biomedical Co., Ltd

May 1, 2023 - September 1, 2024

Implemented product development process and coordinated weekly activities for customer services and product line; developed communication plans across three platforms, optimizing customer experience and system functionality by 25%. Conducted customer and market research to guide product updates and pricing decisions, contributing to 30% higher participation in regional expos and outreach events. Maintained and strengthened existing customer relationships to generate 5+ ideas for pricing and segmentation. Led remote product training and partner onboarding during and after the pandemic, maintaining continuity and alignment across global stakeholders, reducing project delays by 10+ hours weekly.

Remote Localization & Communications Specialist at Well Terpene Biomedical Co., Ltd

December 1, 2020 - May 1, 2023

Localized patient/provider and multilingual marketing materials for £500K health supplement sales plan across Asian and European markets, improving content clarity, cultural relevance, and accessibility. Coordinated cross-border communications for research, clinical, and distribution partners, streamlining workflows and helping secure £1.5M diagnostic-kit contracts. Directed content adaptation for marketing, regulatory, and educational use, boosting regional engagement by 35%.