Skills
Experience Level
Intermediate
Language
Portuguese
Fluent
English
Fluent
French
Beginner
Work Experience
Customer Support & Content Moderator (Independent Projects) at Independent Projects
January 1, 2023 - PresentProvided remote customer support, managed reports and feedback; assisted guests online; resolved issues; maintained service quality across channels; supported daily room preparation and guest comfort needs.
Housekeeper / Guest Service Assistant at Hotel Venceslau – Vila do Conde
January 1, 2021 - December 31, 2021Assisted guests with local information and check-in needs; maintained room readiness and cleanliness; supported guest comfort.
Housekeeper / Guest Service Assistant at Hotel Mosteiro de Santa Clara – Vila do Conde
January 1, 2022 - December 31, 2022Assisted guests with local information and check-in needs; maintained room readiness and cleanliness; supported guest comfort.
Guest House Operator at Autor Guest House – Vila do Conde
January 1, 2020 - December 31, 2020Managed guest interactions, check-in/out, and local information provision; ensured room readiness and guest satisfaction.
Housekeeper / Guest Service Assistant at Autor Guest House
January 1, 2020 - January 1, 2020Supported daily guest services, cleaning, hospitality tasks, and guest interactions.
Education
Technical Course in Tourism Animation at Escola Profissional D. Afonso Sanches – Vila do Conde
January 11, 2030 - January 19, 2026Hotel Mosteiro de Santa Clara at Hotel Mosteiro de Santa Clara
January 1, 2022 - January 1, 2022Hotel Venceslau at Hotel Venceslau
January 1, 2021 - January 1, 2021Qualifications
Freelance – Remote
January 1, 2023 - January 19, 2026Industry Experience
Travel & Hospitality, Professional Services, Education, Media & Entertainment, Retail
Skills
Experience Level
Intermediate
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