Account Servicing Manager at Black Sun Global (Singapore)

Account Servicing Manager responsible for day-to-day client communications, stakeholder relationship management, and delivery of integrated communication solutions. Led the development and execution of strategic communication plans aligned with client objectives; oversaw multiple projects to ensure timely, high-quality delivery within budget; supervised a team of account executives; supported senior management on strategic initiatives, client onboarding, and upselling activities. Facilitated stakeholder meetings and workshops to gather insights and drive engagement; delivered reports and presentations with project outcomes and strategic recommendations. Notable engagements included cross-regional Olam Group annual and sustainability reports, rebranding for Sime Darby Guthrie, and AIA Sustainability Report and microsite collaboration with Hong Kong teams to enhance digital solutions.

Project Manager at Concept Lab Communications (Singapore)

Project Manager responsible for developing and executing communication plans, proactive issue resolution, and high-quality project delivery. Built strong client and partner relationships; identified upselling and cross-selling opportunities; created detailed project plans with timelines and deliverables; collaborated with creative teams to deliver solutions aligned with client objectives; oversaw budgets and billing; supported sales with pitches, after-sales service, and client relationship recovery. Managed digital presence and marketing campaigns across ATL, BTL, and social media platforms. Led integrated communications for key projects, including IPO launch events and sustainability-driven campaigns, expanding project scope through strategic upselling of ATL, BTL, and stakeholder engagement services.

Alumni Relations Executive at Management Development Institution of Singapore (MDIS)

Alumni Relations Executive who developed and executed strategies to engage MDIS alumni across multiple communication channels, ensuring consistent outreach. Strengthened alumni relationships through targeted engagement programs and long-term relationship development. Collaborated with external partners to co-develop recruitment and engagement strategies, expanding offerings and raising brand awareness. Produced publications, e-newsletters, event calendars, and marketing collateral; conducted market research; managed operations and relationship management activities; executed marketing campaigns to support membership growth and brand positioning.