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I am a multidisciplinary professional with over 8 years of experience in photography and videography, specializing in a variety of projects from weddings to product photography. I take pride in delivering high-quality, visually compelling work that aligns perfectly with my clients' vision. In addition to my creative skills, I have more than 12 years of experience in customer service in roles ranging from representative to operations manager. My background in mechatronic engineering also gives me a solid technical foundation, allowing me to adapt and contribute meaningfully across different fields.…I am a multidisciplinary professional with over 8 years of experience in photography and videography, specializing in a variety of projects from weddings to product photography. I take pride in delivering high-quality, visually compelling work that aligns perfectly with my clients' vision. In addition to my creative skills, I have more than 12 years of experience in customer service in roles ranging from representative to operations manager. My background in mechatronic engineering also gives me a solid technical foundation, allowing me to adapt and contribute meaningfully across different fields.

Hugo Ortega

Photographer, Videographer, Project Manager

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I am a multidisciplinary professional with over 8 years of experience in photography and videography, specializing in a variety of projects from weddings to product photography. I take pride in delivering high-quality, visually compelling work that aligns perfectly with my clients' vision. In addition to my creative skills, I have more than 12 years of experience in customer service in roles ranging from representative to operations manager. My background in mechatronic engineering also gives me a solid technical foundation, allowing me to adapt and contribute meaningfully across different fields.…I am a multidisciplinary professional with over 8 years of experience in photography and videography, specializing in a variety of projects from weddings to product photography. I take pride in delivering high-quality, visually compelling work that aligns perfectly with my clients' vision. In addition to my creative skills, I have more than 12 years of experience in customer service in roles ranging from representative to operations manager. My background in mechatronic engineering also gives me a solid technical foundation, allowing me to adapt and contribute meaningfully across different fields.

Available to hire

I am a multidisciplinary professional with over 8 years of experience in photography and videography, specializing in a variety of projects from weddings to product photography. I take pride in delivering high-quality, visually compelling work that aligns perfectly with my clients’ vision.

In addition to my creative skills, I have more than 12 years of experience in customer service in roles ranging from representative to operations manager. My background in mechatronic engineering also gives me a solid technical foundation, allowing me to adapt and contribute meaningfully across different fields.

Skills

Adobe Lightroom

Adobe Photoshop

Adobe Premiere Pro

DaVinci Resolve Studio

Experience Level

Adobe Lightroom

Expert

Adobe Photoshop

Expert

Adobe Premiere Pro

Expert

DaVinci Resolve Studio

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Professional Photographer and Videographer at Various Clients: Meero, REMAX Premium, Vivanuncios, UberEats, Rappi, Fotec, Tu Agencia - Hermosillo, Son., Mexico; OCUS, Photo Art Events – Phoenix, AZ

January 1, 2017 - Present

Specialized in real estate, gastronomy, product, portrait, maternity, and event photography. Delivered high-quality visual content for marketing, social media, and e-commerce platforms. Consistently met client deadlines while maintaining creative and technical standards. Collaborated with clients to tailor shoots according to brand identity. Photographed, edited, and retouched images using Adobe Lightroom and Photoshop. Captured and edited video content for promotional and personal use.

Customer Service Representative, Supervisor, Trainer, and Operation Manager at Teleperformance, and RDI Corporation - Hermosillo, Son., Mexico

December 31, 2024 - July 22, 2025

Managed team operations including performance tracking, scheduling, and payroll. Trained and developed personnel on company values, sales skills, and customer service standards. Led initiatives to improve KPIs through strategic planning and follow-up. Responded to escalations and business review meetings with stakeholders. Collaborated across departments to enhance customer experience. Assisted customers with Medical Device (GSM) technical support inquiries and escalations, ensuring performance standards and service level goals were met. Responsible for team performance, troubleshooting, and communication with departments.

Manufacturing and Mechatronic Engineer at Minco de México, and Zobele México - Hermosillo, Son., Mexico

December 31, 2013 - July 22, 2025

Experience in CNC programming (2–4 axis lathes and 3-axis mills) and basic robot programming (Staübli, GMF). Led production planning, equipment setup, operator training, and preventive maintenance. Supported AS9100 and ISO9001 audits; implemented 5S and SMED practices. Used SAP for inventory, purchasing, and production management. Oversaw safety initiatives and participated in cross-functional engineering teams.

Control Engineer at Futuro Inteligente, and ECIDESON - Hermosillo, Son., Mexico (Freelance Project)

December 31, 2009 - July 22, 2025

Programmed microcontrollers (PIC) for motor control and IR communication. Developed software in C and Visual Basic for embedded applications. Designed control panels and electrical diagrams in AutoCAD and SolidWorks. Worked with PLCs (Allen Bradley), HMI programming, and industrial communication protocols.