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I am a creative professional with a strong background in visual storytelling and post-production processes. I enjoy creating polished video content that aligns with project goals and client expectations. I am highly collaborative, results-oriented, and adaptable, with experience integrating feedback, improving processes, and delivering quality work. My background in claims processing, lead generation, and customer service has also strengthened my communication, organization, and problem-solving skills.…I am a creative professional with a strong background in visual storytelling and post-production processes. I enjoy creating polished video content that aligns with project goals and client expectations. I am highly collaborative, results-oriented, and adaptable, with experience integrating feedback, improving processes, and delivering quality work. My background in claims processing, lead generation, and customer service has also strengthened my communication, organization, and problem-solving skills.

Ian Roi Carpio

Video Editor, Post-Production, Sound Editor, +2

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I am a creative professional with a strong background in visual storytelling and post-production processes. I enjoy creating polished video content that aligns with project goals and client expectations. I am highly collaborative, results-oriented, and adaptable, with experience integrating feedback, improving processes, and delivering quality work. My background in claims processing, lead generation, and customer service has also strengthened my communication, organization, and problem-solving skills.…I am a creative professional with a strong background in visual storytelling and post-production processes. I enjoy creating polished video content that aligns with project goals and client expectations. I am highly collaborative, results-oriented, and adaptable, with experience integrating feedback, improving processes, and delivering quality work. My background in claims processing, lead generation, and customer service has also strengthened my communication, organization, and problem-solving skills.

Available to hire

I am a creative professional with a strong background in visual storytelling and post-production processes. I enjoy creating polished video content that aligns with project goals and client expectations.

I am highly collaborative, results-oriented, and adaptable, with experience integrating feedback, improving processes, and delivering quality work. My background in claims processing, lead generation, and customer service has also strengthened my communication, organization, and problem-solving skills.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Fraud Claims Specialist at JPMorgan Chase

July 1, 2024 - May 1, 2026

Analyzed claims data to determine eligibility and compliance with company policies. Collaborated with internal teams to resolve discrepancies and improve claim processing efficiency. Assisted clients in understanding policy coverage and navigating the claims process, while accurately documenting claims in company systems for timely stakeholder updates.

Lead Generation Specialist at Full Potential Solutions

January 1, 2024 - May 1, 2025

Developed targeted lead-generation strategies to support client acquisition. Analyzed market trends, identified prospective customers, and optimized outreach campaigns. Collaborated with sales teams to refine messaging, improve conversion rates, maintain accurate lead tracking, and ensure timely follow-ups. Conducted cold calls to determine customer needs, timelines, and decision-makers.

Customer Service Representative at CEMEX

July 1, 2021 - January 1, 2024

Resolved customer inquiries and issues using CRM software. Guided customers through product selection to enhance satisfaction and retention. Collaborated with cross-functional teams to streamline service processes and trained new representatives on company policies and customer service standards.