I am an experienced Customer Success professional with a passion for building long-term relationships and driving retention through exceptional service. With a strong background in account management, influencer marketing, PR, and social media strategy, I thrive on helping brands grow. I’m keen to tackle new challenges that leverage my experience and help clients succeed. This year I have taken my knowledge and expertise into freelancing as a social media manager.…

Immy Conoley

I am an experienced Customer Success professional with a passion for building long-term relationships and driving retention through exceptional service. With a strong background in account management, influencer marketing, PR, and social media strategy, I thrive on helping brands grow. I’m keen to tackle new challenges that leverage my experience and help clients succeed. This year I have taken my knowledge and expertise into freelancing as a social media manager.…

Available to hire

I am an experienced Customer Success professional with a passion for building long-term relationships and driving retention through exceptional service. With a strong background in account management, influencer marketing, PR, and social media strategy, I thrive on helping brands grow. I’m keen to tackle new challenges that leverage my experience and help clients succeed. This year I have taken my knowledge and expertise into freelancing as a social media manager.

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Work Experience

Client Success Relationship Manager at Agility PR Solutions Canada
January 1, 2025 - Present
Delivered a 'white-glove' customer experience through proactive account management and strategic support.
Senior Customer Success Executive at The Influence Room
January 1, 2024 - June 1, 2025
Managed 30 key accounts, overseeing influencer campaigns from start to finish, handling client management, campaign execution, influencer coordination, and renewals.
Customer Success Executive at Fundpath
January 1, 2023 - January 1, 2024
Managed client relationships, ensuring satisfaction and long-term success while leading onboarding and training processes.
Customer Success Executive at Law Business Research
January 1, 2021 - January 1, 2022
Engaged with clients to maximise value from their subscriptions, delivering product demonstrations and ongoing training.
Regional Customer Success Manager at Onvi
January 1, 2020 - January 1, 2021
Built strong client relationships, promoting customer retention and long-term engagement through dedicated support.

Education

Bachelors of Science with Hons. Marine Biology at Anglia Ruskin University
January 1, 2014 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services

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