Available to hire
I’m a Senior Interaction Designer with a strong focus on service design, helping teams translate complex user needs into practical digital solutions. I lead discovery and alpha phases of IT transformation projects, crafting service blueprints, user journeys, and UX wireframes, and I enjoy prototyping and testing with tools like Mural, Miro, and Axure RP10 to validate ideas with users.
My work centers on improving user experience and functionality across web and mobile platforms, with attention to accessibility and standards. I collaborate in multidisciplinary Agile teams, partnering with researchers, content and service designers, and developers to deliver user‑centred public and private sector services, while continuously learning and mentoring others in design thinking and digital transformation.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Sr UX Designer at MOD
April 1, 2025 - January 1, 2026Senior UX Designer for the Joint Electronic Warfare Operational Support Centre. Designed and delivered user-centred digital services across web and mobile platforms with accessibility and web standards compliance. Worked in agile, multidisciplinary teams using Scrum to produce interaction design, UI design, wireframes, prototypes and iterative design solutions. Due to sensitive nature of the work, no further details disclosed.
Sr Interaction Designer at Home Office
November 1, 2024 - April 1, 2025Led UX design for a secure, cloud-based system replacing the Police National Computer (PNC). Applied user-centred design (UCD) practices to create accessible, user-friendly interfaces. Produced wireframes and interactive prototypes using Figma and the GDS prototyping kit. Conducted and supported user research, usability testing, and iterative design based on findings. Ensured WCAG accessibility and followed the full GDS service lifecycle.
Sr UX / UI Designer at Fujitsu
March 1, 2024 - November 1, 2024Designed a new school portal for the Northern Ireland Education Authority using Figma. Created wireframes and interactive prototypes for teachers and students. Developed a component library to enhance user experience and functionality.
Sr Service / UX Designer at National Crime Agency
March 1, 2023 - December 1, 2023Led discovery and Alpha phase of the SARs IT Transformation Project. Created service design blueprints, user journeys, and application design wireframes, following GDS guidelines. Built prototypes with Mural, Miro, and Axure RP10 for user testing.
Sr UX Designer at National Highways
December 1, 2022 - January 1, 2023Led the creation of service design blueprints for the Beta project, focusing on stakeholder management and user research. Developed user journeys and application UX wireframes to enhance user experience.
Sr UX / Service Designer at Department for Work & Pensions
August 1, 2022 - November 1, 2022Led the UX / Service design efforts for the Audit Data as a Service (ADaaS) Refresh programme, collaborating with stakeholders to create user journeys and flow diagrams. Ensured WCAG 2.0 (AA) accessibility and Gov.uk service design standards. Worked with multidisciplinary teams to achieve project goals.
Sr UX Designer at HMCTS
February 1, 2022 - May 1, 2022In a multidisciplinary, agile team, designed user journeys and wireframes for the Criminal Justice System Common Platform Programme. Collaborated with BAs, SMEs, Researchers, Developers, and PMs to ensure accessible and editable case information for stakeholders.
Lead Service Designer at HMCTS
March 1, 2021 - January 1, 2022Lead Service Designer for Discovery exercises. Analyzed existing services and journey maps to identify pain points. Facilitated workshops with key stakeholders to shape future-state design. Recommended Alpha-phase work with rationale.
Sr UX Designer at VOA / HMR
June 1, 2020 - March 1, 2021Led multidisciplinary teams to deliver user-centred public services with Gov.uk and GDS service design methodology. Created user journeys, flow diagrams, and mapping; collaborated with stakeholders and teams using Miro, Confluence, JIRA, Pega, and Geospatial technologies.
Sr Service / UX Designer at Crown Commercial Service
February 1, 2020 - June 1, 2020Spearheaded service design, content design, and user research for digital services. Advised policy and process owners on user needs, leveraging Azure Logic Apps & PowerBi for digital transformation; used Miro, Sketch, Figma, Axure RP & Sketch.
Sr UX Consultant at Non-disclosed client, London
February 1, 2019 - October 1, 2019Led service design initiatives leveraging ITIL v3 practices to enhance service delivery and client satisfaction. Streamlined processes and improved efficiency; details restricted due to project sensitivity.
Lead UX Consultant at Department of International Trade
July 1, 2018 - January 1, 2019Led end-to-end service solutions for an internal Data Hub system following Gov.uk and GDS service standards. Conducted user research, workshops, and stakeholder interviews. Created dashboards using PowerBi and Google Data Studio; analyzed data with Google Analytics; supported development in Azure.
Lead IA / UX Consultant at London Area (Non‑specific prior to 2018)
February 1, 1997 - June 1, 2018Led IA/UX initiatives; designed user interfaces for premium upsell and job recommendation systems; collaborated with cross-functional teams to deliver innovative solutions.
Graphic Designer at The Independent & The Independent on Sunday
September 1, 1995 - January 1, 1997Freelance graphic design and electronic imaging work for The Independent titles; contributed to publishing design and related visual work.
Senior UX Designer at Ministry of Defence (MOD)
April 1, 2025 - January 1, 2026Senior UX Designer for the Joint Electronic Warfare Operational Support Centre. Designed and delivered user-centred digital services across web and mobile, ensuring accessibility, usability, and compliance with web standards. Worked in agile, multidisciplinary Scrum teams to produce interaction design, UI design, wireframes, prototypes, and iterative design solutions; sensitive details not disclosed.
Senior Interaction Designer at Home Office
November 1, 2024 - April 1, 2025Led UX design for the secure, cloud-based Law Enforcement Data Service (LEDS) replacing the Police National Computer. Applied user-centred design (UCD) practices to create accessible, user-friendly interfaces. Produced wireframes and interactive prototypes using Figma and the GDS prototyping kit. Conducted and supported user research, usability testing, and iterative design; ensured WCAG accessibility and full GDS service lifecycle.
Senior UX / UI Designer at Fujitsu
March 1, 2024 - November 1, 2024Designed a new school portal for the Northern Ireland Education Authority using Figma. Created wireframes and interactive prototypes for teachers and students. Developed a component library to enhance user experience and functionality.
Senior Service / UX Designer at National Crime Agency
March 1, 2023 - December 1, 2023Led the discovery and Alpha phase of the SARs IT Transformation Project. Created service design blueprints, user journeys, and application design wireframes, following GDS guidelines. Built prototypes using Mural, Miro, and Axure RP10 for user testing.
Senior UX Designer at National Highways
December 1, 2022 - January 1, 2023Led the creation of service design blueprints for the Beta project, focusing on stakeholder management and user research. Developed user journeys and application UX wireframes to enhance the project's user experience.
Senior UX / Service Designer at Department for Work & Pensions
August 1, 2022 - November 1, 2022Led the UX / Service design efforts for the Audit Data as a Service (ADaaS) Refresh programme, collaborating with stakeholders to create user journeys and flow diagrams. Ensured WCAG 2.0 (AA) accessibility and assessment standards, contributing to Gov.uk-style, user-centred public services. Worked with multidisciplinary teams to achieve project milestones.
Senior UX Designer at HM Courts & Tribunals Service (HMCTS)
February 1, 2022 - May 1, 2022In a multidisciplinary, agile team, designed user journeys and wireframes for the Criminal Justice System Common Platform Programme, ensuring accessible and editable case information for stakeholders. Collaborated with BAs, SMEs, Researchers, Developers, and PMs.
Sr UX Designer at VOA / HMRCL
June 1, 2020 - March 1, 2021Led a multidisciplinary team to deliver user-centred public services with Gov.uk and GDS service design methodology.
Sr UX Designer at Department for International Trade
February 1, 2019 - October 1, 2019Led UX activities for internal Data Hub system; conducted user research, workshops, and testing; created dashboards using Power BI and Google Data Studio; supported development in an Azure environment; applied Axure Pro for prototyping.
Lead IA / UX Consultant
February 1, 1997 - June 1, 2018Led IA/UX initiatives using Axure RP Pro, Omnigraffle, Keynote, and InDesign to design interfaces for diverse clients; delivered solutions that improved revenue and reduced latency.
Sr UX Designer at Ministry of Defence (MOD)
April 1, 2025 - January 1, 2026Designed and delivered user-centred digital services across web and mobile platforms, ensuring accessibility, usability, and compliance with web standards. Worked within agile, multidisciplinary teams using Scrum to produce interaction design, UI design, wireframes, prototypes, and iterative design solutions.
Sr UX Designer at HM Courts & Tribunals Service (HMCTS)
February 1, 2022 - May 1, 2022In a multidisciplinary, agile team, designed user journeys and wireframes for the Criminal Justice System Common Platform Programme, ensuring accessible access and editing of case information for multiple stakeholders.
Sr UX Consultant at Non-disclosed client
February 1, 2019 - October 1, 2019Led service design initiatives for a confidential client in London, applying ITIL v3 library knowledge to improve service delivery and optimize client satisfaction.
Education
BSc in Photography & Electronic Imaging (Upper Second Class Honours, 2:1) at University of Westminster
October 1, 1990 - July 1, 1993BSc (Hons) Photography & Electronic Imaging at University of Westminster
October 1, 1990 - July 1, 1993BSc Photography & Electronic Imaging at University of Westminster
October 1, 1990 - July 1, 1993Qualifications
BSc (Hons) in Photography & Electronic Imaging
October 1, 1990 - July 1, 1993Industry Experience
Government, Education, Professional Services, Software & Internet, Media & Entertainment, Other
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