Available to hire
I am a meticulous and dedicated professional with over 14 years of experience in legal, administrative, and financial operations. My journey has taken me across various sectors from Canada to Africa, enriching my skills and perspectives. I thrive in challenging environments and excel in team coordination, process optimization, and strategic management to support senior leadership.
Language
English
Fluent
French
Fluent
Lingala
Fluent
Swahili
Fluent
Work Experience
Legal & Administrative Operations Coordinator at Office of the Auditor General of Canada
January 1, 2025 - October 31, 2025Managed the legal team's calendar, prepared and archived confidential legal documents, ensured compliance with Canadian legislative frameworks, and improved document management practices.
Administrative Officer at Global Affairs Canada
January 1, 2024 - January 1, 2024Supported the director with calendar management, processed expense reports and travel requests, and streamlined internal workflows.
HR & Administrative Operations Coordinator at Canadian Digital Service (CDS)
January 1, 2023 - January 1, 2023Oversaw the onboarding cycle, managed supplier contracts, processed invoices and reports, contributed to HR policy writing, and led junior staff in process transitions.
Information & Data Processing Officer at Service Canada
December 31, 2020 - December 31, 2020Responded to public inquiries related to social benefits, collaborated on special projects including database updates, and maintained a service-oriented mindset during the COVID-19 crisis.
Senior Bilingual Analyst at Snap Financial Group
January 1, 2020 - January 1, 2020Managed customer debt portfolios, negotiated repayment terms, and led process improvement initiatives.
Customer Experience Management Advisor at Concentrix / General Motors
December 31, 2019 - December 31, 2019Mediated between clients and dealers, resolved conflicts, and improved customer satisfaction.
Administrative Coordinator at Pattison Sign Group
December 31, 2018 - December 31, 2018Handled order processing and production data validation to improve client response times.
Diverse Operations Officer at Banque Commerciale du Congo (BCDC)
January 1, 2016 - January 1, 2016Recorded transactions, managed accounts, tracked economic activities for branches across DRC, and analyzed client files.
Education
Bachelor's in Conflict Studies at Saint Paul University
January 1, 2023 - January 1, 2026Bachelor of Laws (LL.B.) at Protestant University in Congo
January 1, 2005 - January 1, 2010High School Diploma at Collège Français
January 1, 2000 - January 1, 2004Qualifications
Industry Experience
Government, Financial Services, Professional Services
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