Available to hire
I have diverse experience across customer service, copywriting, and audio engineering roles, with a passion for helping people and crafting engaging content. I’ve worked in various industries, from safer gambling initiatives to market research and audio production, which has allowed me to develop a broad skill set and a strong understanding of customer needs.
I’m adaptable, open to learning, and enjoy connecting with others whether engaging with customers or creating effective promotional content. I take pride in delivering quality work and contributing positively to my teams and projects.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Maltese
Fluent
English
Fluent
Work Experience
SAFER GAMBLING AGENT at FLUTTER UKI
January 9, 2025 - May 12, 2025Speaking with vulnerable customers regarding gambling and mental health issues, altering customer accounts including setting spend limits and reactivating closed accounts, providing information about safer gambling tools and practices, resolving customer queries including escalating complaints and linking to support services, and learning safer gambling protocols in the industry.
COPYWRITER at ENERGYCASINO
July 4, 2022 - March 24, 2023Creating content for website, email, and social media including newsletters, banners, and SMS promotions, applying SEO practices and textual marketing strategies.
CALL CENTRE AGENT at CENTRECOM
October 21, 2020 - July 21, 2021Handled Covid helpline duties assisting callers and managing inquiries related to the pandemic.
MARKET RESEARCH ANALYST at BLOOM RESEARCH
June 1, 2019 - September 30, 2019Conducted market research analysis to support business decisions and strategic planning.
SALES ASSISTANT at JB STORES
September 1, 2018 - May 31, 2019Provided sales support to customers ensuring a positive shopping experience.
ASSISTANT AUDIO ENGINEER at WAC ARTS
June 1, 2018 - September 30, 2018Assisted in audio engineering tasks supporting recording and production processes.
CALL CENTRE AGENT at HSBC
March 1, 2017 - October 31, 2017Handled customer service calls and supported banking inquiries.
ASSISTANT PRODUCER at WE MEDIA
August 1, 2016 - April 30, 2017Supported production processes assisting in media project coordination.
OFFICE CLERK at BOV PLC
June 1, 2015 - September 30, 2015Performed clerical tasks and administrative support duties.
OFFICE CLERK at BOV PLC
June 1, 2014 - September 30, 2014Performed clerical tasks and administrative support duties.
SAFER GAMBLING AGENT at FLUTTER UKI
January 9, 2025 - May 12, 2025Engaged with vulnerable customers dealing with gambling and mental health issues, managing customer accounts by setting spending limits and reactivating closed accounts. Provided information about Safer Gambling tools and practices, resolved customer queries including complaints escalation and linking to support services, and learned industry Safer Gambling protocols.
COPYWRITER at ENERGYCASINO
July 4, 2022 - March 24, 2023Produced content for website, email, and social media platforms including newsletters, banners, and SMS promotions. Applied SEO practices and textual marketing to enhance content outreach.
CALL CENTRE AGENT at CENTRECOM
October 21, 2020 - July 21, 2021Served on the Covid Helpline, providing information and support to callers during the pandemic.
MARKET RESEARCH ANALYST at BLOOM RESEARCH
June 1, 2019 - September 30, 2019Conducted market research analyses for various projects to support business decisions.
SALES ASSISTANT at JB STORES
September 1, 2018 - May 31, 2019Assisted customers and supported sales operations in a retail environment.
ASSISTANT AUDIO ENGINEER at WAC ARTS
June 1, 2018 - September 30, 2018Assisted in audio engineering tasks such as recording and mixing during music and audio production.
CALL CENTRE AGENT at HSBC
March 1, 2017 - October 31, 2017Handled customer calls and queries as part of call center operations.
ASSISTANT PRODUCER at WE MEDIA
August 1, 2016 - April 30, 2017Supported production activities in media projects, assisting producers with various tasks.
OFFICE CLERK at BOV PLC
June 1, 2015 - September 30, 2015Performed clerical duties, office support including documentation and administrative tasks.
OFFICE CLERK at BOV PLC
June 1, 2014 - September 30, 2014Performed clerical duties, office administration and support during earlier employment period.
Responsible Gambling Analyst at Flutter UKI
June 1, 2025 - September 15, 2025Monitored customer accounts for compliance with regulations and policies, handling sensitive conversations and escalating high-risk cases. Maintained digital records to support audits and reporting. Worked with compliance and operations to resolve cases quickly, reducing backlogs and improving response times.
Content & Marketing Assistant at EnergyCasino
March 1, 2023 - September 15, 2025Produced content for web, newsletters, banners, SMS and social channels, applying SEO practices to improve visibility. Helped plan campaigns for acquisition and retention, collaborating with design and marketing teams. Reviewed engagement data to refine messaging and boost effectiveness.
Operations & Data Support Officer at Centrecom (National COVID Helpline)
July 1, 2021 - September 15, 2025Entered and updated sensitive patient information in the hospital system with accuracy and confidentiality. Processed high volumes of data to support frontline agents and reporting needs. During surges, handled inbound calls to capture health details and maintain service continuity.
Banking Operations & Compliance Support at HSBC UK
October 1, 2017 - September 15, 2025Handled sensitive financial data and customer records in line with UK banking regulations and GDPR. Investigated and resolved account, card and payment issues across multiple banking systems. Escalated potential fraud in accordance with AML procedures. Kept accurate case notes and documentation for audits and internal reviews while meeting KPIs for accuracy, security and service levels.
Assistant Producer at WE MEDIA (Xarabank)
March 1, 2016 - September 15, 2025Wrote news articles and features for the Xarabank portal. Prepared scripts by organising footage with timestamps for editors and supported weekly TV production under tight deadlines.
Research Associate at Bloom Research
January 1, 2019 - September 15, 2025Conducted phone interviews, collected survey data, and entered responses to support research projects.
Sales & Visual Merchandising Assistant at JB Stores
January 1, 2019 - September 15, 2025Advised customers on fabrics, cut precise orders, maintained displays, and handled POS.
Assistant Audio Engineer at WAC Arts (Erasmus)
January 1, 2018 - September 15, 2025Supported recording sessions, maintained studio schedules, and assisted young performers.
Office Administrator at Bank of Valletta
January 1, 2015 - September 15, 2025Data entry, filing, and customer document processing across departments.
Education
A-LEVEL CERTIFICATE at GF Abela Junior College
September 1, 2013 - June 30, 2015BA HONS PHOTOGRAPHY at MCAST
September 1, 2017 - June 30, 2020A-LEVEL CERTIFICATE at GF Abela Junior College
September 1, 2013 - June 30, 2015BA HONS PHOTOGRAPHY at MCAST
September 1, 2017 - June 30, 2020BA (Hons) Photography at MCAST
January 1, 2017 - January 1, 2020A Levels at GF Abela Junior College
January 1, 2013 - January 1, 2015Qualifications
Industry Experience
Gaming, Media & Entertainment, Retail, Financial Services, Professional Services, Healthcare, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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