I am a driven and empathetic professional with a background in administration and hospitality. My experience has strengthened my communication, organizational, and problem-solving skills, and I am passionate about helping people and improving their experiences. Currently based in Dublin, Ireland, I am seeking a customer success or client-facing role where I can combine my people-focused approach with my ability to understand customer needs and contribute to long-term satisfaction. I bring strengths in relationship building, proactive communication, and team coordination, and I am committed to delivering outstanding service while fostering a positive team environment.…

Inmaculada Soriano López

I am a driven and empathetic professional with a background in administration and hospitality. My experience has strengthened my communication, organizational, and problem-solving skills, and I am passionate about helping people and improving their experiences. Currently based in Dublin, Ireland, I am seeking a customer success or client-facing role where I can combine my people-focused approach with my ability to understand customer needs and contribute to long-term satisfaction. I bring strengths in relationship building, proactive communication, and team coordination, and I am committed to delivering outstanding service while fostering a positive team environment.…

Available to hire

I am a driven and empathetic professional with a background in administration and hospitality. My experience has strengthened my communication, organizational, and problem-solving skills, and I am passionate about helping people and improving their experiences.

Currently based in Dublin, Ireland, I am seeking a customer success or client-facing role where I can combine my people-focused approach with my ability to understand customer needs and contribute to long-term satisfaction. I bring strengths in relationship building, proactive communication, and team coordination, and I am committed to delivering outstanding service while fostering a positive team environment.

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Skills

Experience Level

CRM
Expert

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Supervisor at Woodfire & Wings
May 1, 2024 - Present
Oversee opening and closing procedures, ensuring the restaurant is prepared for service and securely shut down at the end of the day. Manage cash flow by handling the register and conducting accurate cash reconciliations to maintain financial integrity, organize staff, assign roles according to strengths, and ensure smooth operations throughout the shift while addressing issues promptly, all while maintaining a high standard of customer service and fostering a positive team environment.
Sales Development Representative (SDR) at El Ejido (Agricultural Industry)
April 1, 2022 - April 1, 2024
Actively identified and engaged with potential buyers to expand the company’s client base. Eliminated intermediaries by establishing direct relationships through face-to-face meetings, ensuring a personalized and efficient sales process. Developed and maintained a broad portfolio of clients, significantly expanding the company’s client base. Coordinated logistics with transportation companies across Europe to guarantee timely deliveries, optimizing operations and reducing costs for both the company and clients.
Medical Office Assistant at Clínica Violeta Rodríguez
June 1, 2021 - April 1, 2022
Conduct regular inventory audits of medical supplies and equipment and maintain optimal stock levels; coordinate timely ordering. Process and manage patient invoices and billing records accurately, coordinating with insurance providers to resolve billing issues and ensure timely payments. Schedule and manage patient appointments and office meetings, maintaining an organized calendar for medical staff to optimize workflow. Conduct follow-up communications with patients regarding appointments, test results, and treatment plans, and ensure high-quality patient care and satisfaction through proactive outreach. Answer and direct incoming calls promptly and professionally and provide accurate information and support to patients and visitors.

Education

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Qualifications

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Industry Experience

Healthcare, Professional Services, Travel & Hospitality, Media & Entertainment

Skills

Experience Level

CRM
Expert