Ioana Dumitru

Served as a trusted advisor to company executives and high-profile clients including Fortune 500 companies such as Michelin, P&G, PepsiCo, and McCann. Managed a portfolio of 300+ corporate accounts ensuring clear communication and exceptional client retention. Built and led a high-performing team through recruitment, training, and mentoring. Oversaw entire project life cycles from kickoff to delivery, coordinating cross-functional teams to maintain quality standards while delivering on time and within budget. Implemented scalable workflows that enhanced delivery speed and client satisfaction. Managed estimates, cost control, and reporting across localization projects. Acted as liaison between clients and internal teams to align deliverables with expectations and brand values. Drove revenue growth by identifying upsell opportunities and customizing service offerings.

Acting as a trusted advisor to the CEOs and Directors on addressing critical business challenges; Sole point of contact for high-profile clients; Successfully managing a large client portfolio exceeding 300 accounts; Proven ability to meet the high standards of Fortune 500 companies, including McCann, Procter & Gamble, and PepsiCo; Bridging the gap between clients and project managers by ensuring clear and consistent communication; Proactively maintaining clients' knowledge of project status, milestones, and any potential challenges, thus fostering cooperation and trust; Increasing revenue opportunities through strategic upselling of complementary services.

Trusted advisor to company executives and high-profile clients (including Michelin, P&G, PepsiCo, and McCann). Managed a portfolio of 300+ corporate accounts with clear communication and exceptional client retention. Built and led a high-performing team by recruiting, training, and mentoring members to exceed service standards. Oversaw project lifecycles from kickoff to delivery, coordinating cross-functional teams. Maintained quality standards while delivering on time and within budget. Implemented scalable workflows that improved delivery speed and client satisfaction. Managed estimates, cost control, and reporting across a wide range of localization projects. Acted as liaison between clients and internal teams, aligning deliverables with expectations and brand values. Drove revenue growth by identifying upsell opportunities and customizing service offerings.