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Hi, I’m Iren Stoilova, a customer support specialist and digital assistant with hands-on experience since 2019. I focus on email-based and ticket-based support for international clients, delivering timely, friendly, and effective resolutions. I’m proficient with WordPress content management, basic SEO, and Google Ads support. I thrive in fully remote roles, quickly adapting to new tools, platforms, and workflows while keeping the customer at the center of everything I do.…Hi, I’m Iren Stoilova, a customer support specialist and digital assistant with hands-on experience since 2019. I focus on email-based and ticket-based support for international clients, delivering timely, friendly, and effective resolutions. I’m proficient with WordPress content management, basic SEO, and Google Ads support. I thrive in fully remote roles, quickly adapting to new tools, platforms, and workflows while keeping the customer at the center of everything I do.

Iren Stoilova

Digital Marketer, SEO Expert, Web Designer, +3

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Hi, I’m Iren Stoilova, a customer support specialist and digital assistant with hands-on experience since 2019. I focus on email-based and ticket-based support for international clients, delivering timely, friendly, and effective resolutions. I’m proficient with WordPress content management, basic SEO, and Google Ads support. I thrive in fully remote roles, quickly adapting to new tools, platforms, and workflows while keeping the customer at the center of everything I do.…Hi, I’m Iren Stoilova, a customer support specialist and digital assistant with hands-on experience since 2019. I focus on email-based and ticket-based support for international clients, delivering timely, friendly, and effective resolutions. I’m proficient with WordPress content management, basic SEO, and Google Ads support. I thrive in fully remote roles, quickly adapting to new tools, platforms, and workflows while keeping the customer at the center of everything I do.

Available to hire

Hi, I’m Iren Stoilova, a customer support specialist and digital assistant with hands-on experience since 2019. I focus on email-based and ticket-based support for international clients, delivering timely, friendly, and effective resolutions. I’m proficient with WordPress content management, basic SEO, and Google Ads support. I thrive in fully remote roles, quickly adapting to new tools, platforms, and workflows while keeping the customer at the center of everything I do.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Bulgarian

Fluent

English

Fluent

German

Advanced

Work Experience

Customer Support & Digital Assistant at Self-Employed (Remote)

January 1, 2019 - Present

Provided email and ticket-based customer support for international clients in English and German; troubleshooted issues and ensured timely, professional resolutions. Managed and updated WordPress site content and performed basic website maintenance. Supported basic SEO tasks and assisted with Google Ads campaigns. Organized incoming requests, prioritized issues, and followed up until full resolution. Maintained clear documentation and adhered to SLAs and quality standards; adapted quickly to new tools, CRMs, and internal systems in remote work environments.