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Accomplished Product Design Leader with 14 years of progressive experience in delivering user-centered digital solutions across enterprise technology platforms. Demonstrated expertise in leading cross-functional design teams, implementing agentic AI product features, and establishing scalable design systems that align with organizational objectives. Proven track record of enhancing user satisfaction through strategic design thinking, comprehensive user research methodologies, and data-driven decision-making frameworks that consistently deliver measurable business outcomes.…Accomplished Product Design Leader with 14 years of progressive experience in delivering user-centered digital solutions across enterprise technology platforms. Demonstrated expertise in leading cross-functional design teams, implementing agentic AI product features, and establishing scalable design systems that align with organizational objectives. Proven track record of enhancing user satisfaction through strategic design thinking, comprehensive user research methodologies, and data-driven decision-making frameworks that consistently deliver measurable business outcomes.

Rakesh Isaac

Product Designer, Designer, UX Designer, +2

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Accomplished Product Design Leader with 14 years of progressive experience in delivering user-centered digital solutions across enterprise technology platforms. Demonstrated expertise in leading cross-functional design teams, implementing agentic AI product features, and establishing scalable design systems that align with organizational objectives. Proven track record of enhancing user satisfaction through strategic design thinking, comprehensive user research methodologies, and data-driven decision-making frameworks that consistently deliver measurable business outcomes.…Accomplished Product Design Leader with 14 years of progressive experience in delivering user-centered digital solutions across enterprise technology platforms. Demonstrated expertise in leading cross-functional design teams, implementing agentic AI product features, and establishing scalable design systems that align with organizational objectives. Proven track record of enhancing user satisfaction through strategic design thinking, comprehensive user research methodologies, and data-driven decision-making frameworks that consistently deliver measurable business outcomes.

Available to hire

Accomplished Product Design Leader with 14 years of progressive experience in delivering user-centered digital solutions
across enterprise technology platforms. Demonstrated expertise in leading cross-functional design teams, implementing
agentic AI product features, and establishing scalable design systems that align with organizational objectives. Proven
track record of enhancing user satisfaction through strategic design thinking, comprehensive user research methodologies,
and data-driven decision-making frameworks that consistently deliver measurable business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Manager Product Design at ServiceNow, India

January 1, 2025 - Present

Directed a high-performing design team of 7 across 5 concurrent AI-driven initiatives, aligning product design deliverables with organizational objectives. Architected end-to-end design systems enabling scalable deployment of agentic AI features while maintaining platform-wide visual consistency. Prioritized features based on user research, analytics, and stakeholder feedback, improving user satisfaction and accelerating AI-enabled feature adoption. Drove design excellence standards across multiple product lines, reducing time-to-market for key initiatives.

Staff Product Designer at ServiceNow, India

August 1, 2022 - January 1, 2025

Co-conceptualized and developed modeling tools for visualizing tabular data via interactive maps and diagrams. Translated complex requirements into high-fidelity prototypes in collaboration with product, engineering, and research teams. Led usability testing with stakeholders and end-users to enhance accessibility and information architecture, boosting product adoption and usability.

Lead Product Designer at Tact.ai, India

January 1, 2020 - August 1, 2022

Implemented admin web portal interface for enterprise-wide configuration and partnered on a voice interface feature, increasing user productivity. Coordinated cross-functional workshops to transform technical requirements into intuitive workflows. Maintained design documentation and supported feature release coordination to accelerate adoption.

Senior User Experience Architect at Hexaware Technologies, India

May 1, 2019 - December 1, 2019

Directed UX strategy across multiple concurrent projects, overseeing user research, information architecture, and interface design. Mentored a team of 14 designers and collaborated with marketing and sales to secure high-value client projects. Established end-to-end UX processes and governance to align digital solutions with business goals.

Senior Information Architect at Publicis.Sapient, India

March 1, 2018 - May 1, 2019

Designed and launched two high-traffic websites, achieving notable increases in user conversion. Developed information architecture frameworks, conducted user research and competitive analysis, and established content modeling standards and governance for scalable enterprise platforms.

Lead User Experience Designer at SpurTree Technologies, India

January 1, 2015 - March 1, 2018

Led UX design across multiple projects, guiding user research, information architecture, and interface design. Mentored designers, contributed to business development, and implemented end-to-end UX processes and governance.

Lead Visualiser at VBHC Education Services (Klay School), India

August 1, 2014 - January 1, 2015

Led visual design and production workflows, translating educational content into engaging visuals and interfaces.

Lead Designer at Unplugged India, India

September 1, 2013 - August 1, 2014

Directed design efforts across projects, shaping visual language and user experience.

Design Lead at Paper Plane Productions, India

November 1, 2010 - September 1, 2013

Led design for multiple productions, aligning creative direction with client goals and user needs.

Junior Graphic Designer at Campus Crusade, India

January 1, 2010 - November 1, 2010

Supported graphic design initiatives and contributed to visual communications for outreach campaigns.