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I am a Public Relations and Communications professional with a strong foundation in social media strategy, content development, and client relationship management. I have supported nonprofit, corporate, and local businesses, driving engagement across multi-channel campaigns and ensuring data accuracy in CRM systems. I am certified in social media marketing, digital advertising, and Google Ads, and I am eager to contribute as a Social Media Specialist, Account Manager, or related roles within marketing, advertising, or influencer agencies. I thrive in collaborative environments and enjoy turning insights into measurable results.…I am a Public Relations and Communications professional with a strong foundation in social media strategy, content development, and client relationship management. I have supported nonprofit, corporate, and local businesses, driving engagement across multi-channel campaigns and ensuring data accuracy in CRM systems. I am certified in social media marketing, digital advertising, and Google Ads, and I am eager to contribute as a Social Media Specialist, Account Manager, or related roles within marketing, advertising, or influencer agencies. I thrive in collaborative environments and enjoy turning insights into measurable results.

ISABELLE NICOLE PHAM

Social Media Manager, Content Creator, Copywriter, +2

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I am a Public Relations and Communications professional with a strong foundation in social media strategy, content development, and client relationship management. I have supported nonprofit, corporate, and local businesses, driving engagement across multi-channel campaigns and ensuring data accuracy in CRM systems. I am certified in social media marketing, digital advertising, and Google Ads, and I am eager to contribute as a Social Media Specialist, Account Manager, or related roles within marketing, advertising, or influencer agencies. I thrive in collaborative environments and enjoy turning insights into measurable results.…I am a Public Relations and Communications professional with a strong foundation in social media strategy, content development, and client relationship management. I have supported nonprofit, corporate, and local businesses, driving engagement across multi-channel campaigns and ensuring data accuracy in CRM systems. I am certified in social media marketing, digital advertising, and Google Ads, and I am eager to contribute as a Social Media Specialist, Account Manager, or related roles within marketing, advertising, or influencer agencies. I thrive in collaborative environments and enjoy turning insights into measurable results.

Available to hire

I am a Public Relations and Communications professional with a strong foundation in social media strategy, content development, and client relationship management. I have supported nonprofit, corporate, and local businesses, driving engagement across multi-channel campaigns and ensuring data accuracy in CRM systems.

I am certified in social media marketing, digital advertising, and Google Ads, and I am eager to contribute as a Social Media Specialist, Account Manager, or related roles within marketing, advertising, or influencer agencies. I thrive in collaborative environments and enjoy turning insights into measurable results.

Skills

Experience Level

Expert

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Expert

Work Experience

Account Manager at State Farm

May 1, 2024 - Present

Managed and maintained 200+ client records within CRM systems, ensuring data accuracy, compliance, and streamlined communication workflows. Led onboarding and ongoing servicing for approximately 50 new clients per month, enhancing client experience through clear messaging and efficient documentation processes. Oversaw a portfolio of 75+ active client accounts weekly, strengthening relationships and contributing to a 30% increase in client retention through proactive engagement and follow-up.

Outreach Coordinator at Taste Project

August 1, 2023 - December 1, 2023

Executed outreach and community engagement initiatives that onboarded over 100 volunteers, increasing organizational retention by 15%. Coordinated multi-channel outreach campaigns targeting 50+ local communities, expanding nonprofit visibility and partnerships by 25%. Managed weekly logistics and communications for volunteer programs serving 200+ participants, ensuring seamless stakeholder experience and accurate record keeping.

Social Media Marketing Intern at Inspire a Nation Business Mentoring

October 1, 2022 - December 1, 2022

Designed branded social media graphics and digital assets that increased internal training engagement by 15%. Developed and maintained a content calendar across three social media platforms, using analytics to optimize posting strategy and improve engagement by 20%. Supported leadership with content scheduling, documentation, and project coordination for 20 client initiatives, ensuring deadlines and deliverables were consistently met. Earned consistent positive feedback for professionalism, empathy, and customer engagement.

Social Media Coordinator at Taste Project

August 1, 2023 - December 1, 2023

Coordinated with 10+ local influencers to execute an exclusive influencer marketing event, increasing brand engagement and reaching key target audiences. Designed branded infographics, merchandise, and logos, driving a 20% increase in engagement and supporting traction for the opening of a second restaurant location. Increased social media engagement by 25% through innovative content strategies, refined audience targeting, and cross-functional collaboration.