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Hello! I'm Isabella Dos Santos, a music production student based in Madrid. I’m currently studying Music Production at Microfusa with plans to develop an original EP as my final project. I’m deeply passionate about music creation, storytelling, studio workflow, and artistic development. I bring strong organizational skills, experience in customer support and administrative operations, and a collaborative mindset to cross-functional teams. I speak Portuguese, Spanish, and English, and I’m excited to apply my creativity and discipline to music production, songwriting, and creative writing projects.…Hello! I'm Isabella Dos Santos, a music production student based in Madrid. I’m currently studying Music Production at Microfusa with plans to develop an original EP as my final project. I’m deeply passionate about music creation, storytelling, studio workflow, and artistic development. I bring strong organizational skills, experience in customer support and administrative operations, and a collaborative mindset to cross-functional teams. I speak Portuguese, Spanish, and English, and I’m excited to apply my creativity and discipline to music production, songwriting, and creative writing projects.

Isabella Dos Santos

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Hello! I'm Isabella Dos Santos, a music production student based in Madrid. I’m currently studying Music Production at Microfusa with plans to develop an original EP as my final project. I’m deeply passionate about music creation, storytelling, studio workflow, and artistic development. I bring strong organizational skills, experience in customer support and administrative operations, and a collaborative mindset to cross-functional teams. I speak Portuguese, Spanish, and English, and I’m excited to apply my creativity and discipline to music production, songwriting, and creative writing projects.…Hello! I'm Isabella Dos Santos, a music production student based in Madrid. I’m currently studying Music Production at Microfusa with plans to develop an original EP as my final project. I’m deeply passionate about music creation, storytelling, studio workflow, and artistic development. I bring strong organizational skills, experience in customer support and administrative operations, and a collaborative mindset to cross-functional teams. I speak Portuguese, Spanish, and English, and I’m excited to apply my creativity and discipline to music production, songwriting, and creative writing projects.

Available to hire

Hello! I’m Isabella Dos Santos, a music production student based in Madrid. I’m currently studying Music Production at Microfusa with plans to develop an original EP as my final project. I’m deeply passionate about music creation, storytelling, studio workflow, and artistic development.

I bring strong organizational skills, experience in customer support and administrative operations, and a collaborative mindset to cross-functional teams. I speak Portuguese, Spanish, and English, and I’m excited to apply my creativity and discipline to music production, songwriting, and creative writing projects.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Customer Support Specialist at Decathlon España

January 1, 2024 - December 31, 2025

Provided customer support via phone, email, and internal ticket systems, utilizing tools similar to those used in music/entertainment support roles. Resolved complex issues, maintained high productivity, and developed strong communication skills under pressure.

Customer Service & Case Management at Banking Sector

January 1, 2023 - December 31, 2024

Supported clients by phone, handled case resolutions, follow-up calls, and sensitive information with professional communication and analytical thinking.

Retail Sales Associate at Various Stores

January 1, 2021 - December 31, 2023

In-person customer service, store organization, sales support, and daily administrative tasks; gained experience with teamwork, inventory, and direct client interaction.

Warehouse Operations & Commercial Management at São Paulo, Brazil

January 1, 2020 - December 31, 2021

Worked in a logistics warehouse managing product separation, stock workflow, and later transitioned to the export sector. Supported commercial operations with shipments, documentation, and coordination with global suppliers (China → Brazil). Developed strong organizational attention to detail and administrative discipline.

Warehouse Operations & Commercial Management

January 1, 2020 - December 31, 2021

Worked in a logistics warehouse managing product separation and stock workflow, later transitioning to export operations; supported shipments, documentation, and coordination with global suppliers.