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I’m Isabella Dos Santos, a music production student in Madrid with a deep passion for sound design, storytelling, and studio workflow. I’m currently pursuing a Music Production Diploma at Microfusa in Madrid, with plans to develop an original EP as my final project, and I’m excited to contribute my organizational skills and creative sensibilities. My background blends creative writing with hands-on customer support and admin experience in fast-paced environments. I thrive in cross-functional settings, value clear communication, and am eager to grow as a Music Producer and Writer within a collaborative, artist-centered company.…I’m Isabella Dos Santos, a music production student in Madrid with a deep passion for sound design, storytelling, and studio workflow. I’m currently pursuing a Music Production Diploma at Microfusa in Madrid, with plans to develop an original EP as my final project, and I’m excited to contribute my organizational skills and creative sensibilities. My background blends creative writing with hands-on customer support and admin experience in fast-paced environments. I thrive in cross-functional settings, value clear communication, and am eager to grow as a Music Producer and Writer within a collaborative, artist-centered company.

Isabella Dos Santos

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I’m Isabella Dos Santos, a music production student in Madrid with a deep passion for sound design, storytelling, and studio workflow. I’m currently pursuing a Music Production Diploma at Microfusa in Madrid, with plans to develop an original EP as my final project, and I’m excited to contribute my organizational skills and creative sensibilities. My background blends creative writing with hands-on customer support and admin experience in fast-paced environments. I thrive in cross-functional settings, value clear communication, and am eager to grow as a Music Producer and Writer within a collaborative, artist-centered company.…I’m Isabella Dos Santos, a music production student in Madrid with a deep passion for sound design, storytelling, and studio workflow. I’m currently pursuing a Music Production Diploma at Microfusa in Madrid, with plans to develop an original EP as my final project, and I’m excited to contribute my organizational skills and creative sensibilities. My background blends creative writing with hands-on customer support and admin experience in fast-paced environments. I thrive in cross-functional settings, value clear communication, and am eager to grow as a Music Producer and Writer within a collaborative, artist-centered company.

Available to hire

I’m Isabella Dos Santos, a music production student in Madrid with a deep passion for sound design, storytelling, and studio workflow. I’m currently pursuing a Music Production Diploma at Microfusa in Madrid, with plans to develop an original EP as my final project, and I’m excited to contribute my organizational skills and creative sensibilities.

My background blends creative writing with hands-on customer support and admin experience in fast-paced environments. I thrive in cross-functional settings, value clear communication, and am eager to grow as a Music Producer and Writer within a collaborative, artist-centered company.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Customer Support Specialist at Decathlon España

January 1, 2024 - December 31, 2025

Provided customer support via phone, email, and internal ticket systems, utilizing tools similar to those used in music/entertainment support roles. Resolved complex issues, maintained high productivity, and developed strong communication skills under pressure.

Customer Service & Case Management at Banking Sector

January 1, 2023 - December 31, 2024

Supported clients by phone, handled case resolutions, follow-up calls, and sensitive information with professional communication and analytical thinking.

Retail Sales Associate at Various Stores

January 1, 2021 - December 31, 2023

In-person customer service, store organization, sales support, and daily administrative tasks; gained experience with teamwork, inventory, and direct client interaction.

Warehouse Operations & Commercial Management

January 1, 2020 - December 31, 2021

Worked in a logistics warehouse managing product separation and stock workflow, later transitioning to export operations; supported shipments, documentation, and coordination with global suppliers.