Professional UX/UI Designer with 2 years of experience designing end-to-end digital products—from user research and wireframes to high-fidelity interfaces and design systems in Figma. Curious about how AI is changing how people discover and interact with information, and actively using AI tools like Claude and Figma AI in daily workflows. Bringing a commercial background in International Commerce, I focus on user needs, clarity, and trust within complex digital experiences. I combine research and usability testing with scalable UI component thinking to align user goals and business outcomes.

Isela Carrillo Pro f

Professional UX/UI Designer with 2 years of experience designing end-to-end digital products—from user research and wireframes to high-fidelity interfaces and design systems in Figma. Curious about how AI is changing how people discover and interact with information, and actively using AI tools like Claude and Figma AI in daily workflows. Bringing a commercial background in International Commerce, I focus on user needs, clarity, and trust within complex digital experiences. I combine research and usability testing with scalable UI component thinking to align user goals and business outcomes.

Available to hire

Professional UX/UI Designer with 2 years of experience designing end-to-end digital products—from user research and wireframes to high-fidelity interfaces and design systems in Figma. Curious about how AI is changing how people discover and interact with information, and actively using AI tools like Claude and Figma AI in daily workflows.

Bringing a commercial background in International Commerce, I focus on user needs, clarity, and trust within complex digital experiences. I combine research and usability testing with scalable UI component thinking to align user goals and business outcomes.

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Experience Level

Expert
Expert
Expert

Language

English
Fluent
Spanish; Castilian
Fluent
Dutch
Beginner

Work Experience

Freelance UX/UI Web Designer – E-Commerce at Rotterdam
June 1, 2024 - July 1, 2026
Designed and redesigned e-commerce websites to improve navigation, visual consistency, and overall usability. Conducted user interviews and usability tests to validate design decisions and improve conversion rates. Created high-fidelity Figma prototypes and reusable UI components to ensure scalability and alignment between user needs and business goals.
Freelance UX/UI Web Designer – E-Commerce at Freelance – E-Commerce (Rotterdam)
June 1, 2024 - August 31, 2025
Designed and redesigned e-commerce websites to improve navigation, visual consistency, and overall usability. Conducted user interviews and usability tests to validate design decisions and increase conversion rates. Created high-fidelity Figma prototypes and reusable UI components, ensuring scalability and alignment between user needs and business goals.
Quote Handler at Maas Riva
June 1, 2023 - March 31, 2024
Managed 90+ export quotations per month, optimizing documentation accuracy and response time by 15%. Collaborated with cross-functional teams (sales, operations, logistics) to align client needs with technical feasibility. Strengthened client and supplier relationships through transparent communication and proactive follow-up.
Customer Service Representative at Cygnific
October 1, 2021 - March 31, 2023
Managed and modified reservations for hundreds of clients monthly across global routes, delivering personalized travel solutions that improved satisfaction and retention. Supported the Iberian and British markets by coordinating product adjustments and flight bookings, driving sales growth and service efficiency. Provided attentive support to find timely solutions for customers.
Sales Representative at Volkswagen
May 1, 2016 - January 31, 2021
Guided 100+ customers monthly through the full sales journey via online and in-person channels, improving conversions and strengthening long-term relationships. Led test drives, coordinated financing with banks and Volkswagen Financial Services, and implemented CRM strategies to enhance customer satisfaction and loyalty.
Sales Representative at Volkswagen Hermosillo
May 1, 2016 - Present
Guided over 100 customers monthly through the full sales journey via online and in-person channels, boosting conversions and strengthening long-term relationships. Led test drives, coordinated financing with banks and Volkswagen Financial Services, and implemented CRM strategies to enhance customer satisfaction and loyalty.

Education

UX/UI Bootcamp at Ironhack
October 1, 2024 - December 31, 2024
Bachelor's Degree in International Business at State University Sonora
January 1, 2008 - December 31, 2012
UX/UI Bootcamp at Ironhack
October 1, 2024 - December 31, 2024
International Business Bachelor’s Degree at State University Sonora
January 1, 2008 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Retail, Travel & Hospitality, Professional Services, Media & Entertainment, Transportation & Logistics