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Hi there! I'm Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments. I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.…Hi there! I'm Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments. I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.

ismail laadid

Voiceover Artist, Content Producer, Content Creator, +2

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Hi there! I'm Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments. I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.…Hi there! I'm Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments. I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.

Available to hire

Hi there! I’m Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments.

I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.

Language

English

Fluent

Arabic

Advanced

Arabic

Advanced

Work Experience

Content Specialist at ByteDance/TikTok

April 1, 2021 - December 1, 2025

Supported AI-driven platform operations by reviewing complex cases and ensuring alignment with platform policies and regional regulations. Conducted quality reviews, monitored KPIs, and coordinated cross-functional workflows. Onboarded new hires and improved ramp-up time; led daily operational planning and stakeholder communications.

Quality Assurance Analyst at Casablanca Quality Assurance Team

August 1, 2019 - November 1, 2019

Collaborated with QA teams to conduct quality analyses and root-cause investigations, reducing recurring errors by 70% through targeted coaching. Monitored KPIs, accuracy scores, and operational metrics to ensure consistent performance, and delivered 1:1 coaching and onboarding support to new hires.

Voiceover Artist at Freelancer

January 1, 2018 - Present

Recorded professional voice-over content in Moroccan Darija and Modern Standard Arabic for advertising, digital media, wellness, and promotional projects.

English Tutor at Self-employed

June 1, 2017 - January 1, 2021

Delivered customized English lessons to students across various proficiency levels, tailoring content to individual learning needs and goals.