Hi there! I'm Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments. I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.

ismail laadid

Hi there! I'm Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments. I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.

Available to hire

Hi there! I’m Ismail , an AI & Operations Specialist based in Casablanca, Morocco. I bring over five years of experience supporting high-volume digital operations, quality analysis, and cross-functional coordination within global tech environments.

I’m Google-certified in AI Essentials and Project Management, with strengths in AI-assisted content evaluation, process optimization, KPI monitoring, and operational reporting. I enjoy onboarding and coaching teams to deliver consistent results while keeping policy alignment and regional regulations at the forefront of everything I do.

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Language

English
Fluent
Arabic
Advanced
Arabic
Advanced

Work Experience

Content Specialist at ByteDance/TikTok
April 1, 2021 - December 1, 2025
Supported AI-driven platform operations by reviewing complex cases and ensuring alignment with platform policies and regional regulations. Conducted quality reviews, monitored KPIs, and coordinated cross-functional workflows. Onboarded new hires and improved ramp-up time; led daily operational planning and stakeholder communications.
Quality Assurance Analyst at Casablanca Quality Assurance Team
August 1, 2019 - November 1, 2019
Collaborated with QA teams to conduct quality analyses and root-cause investigations, reducing recurring errors by 70% through targeted coaching. Monitored KPIs, accuracy scores, and operational metrics to ensure consistent performance, and delivered 1:1 coaching and onboarding support to new hires.
Voiceover Artist at Freelancer
January 1, 2018 - Present
Recorded professional voice-over content in Moroccan Darija and Modern Standard Arabic for advertising, digital media, wellness, and promotional projects.
English Tutor at Self-employed
June 1, 2017 - January 1, 2021
Delivered customized English lessons to students across various proficiency levels, tailoring content to individual learning needs and goals.

Education

BA in English Literature at Hassan II University
January 1, 2016 - January 1, 2020

Qualifications

Google AI Essentials
January 11, 2030 - January 28, 2026
Foundations of Project Management
January 11, 2030 - January 28, 2026

Industry Experience

Media & Entertainment, Software & Internet, Education, Professional Services