Hello! I'm Ismi Syakira Sani, a fresh graduate from Universitas Pendidikan Indonesia with hands-on experience in customer service, education, and team coordination. I thrive in fast-paced environments, solving problems with empathy and clear communication, and I continually seek opportunities to learn and grow. I'm eager to contribute to growth-driven teams that value collaboration and innovation. I bring a proactive mindset, adaptability, and a track record of meeting KPIs, designing engaging learning experiences, and coordinating cross-functional projects that boost participation and outcomes.…

Ismi Syakira Sani

Hello! I'm Ismi Syakira Sani, a fresh graduate from Universitas Pendidikan Indonesia with hands-on experience in customer service, education, and team coordination. I thrive in fast-paced environments, solving problems with empathy and clear communication, and I continually seek opportunities to learn and grow. I'm eager to contribute to growth-driven teams that value collaboration and innovation. I bring a proactive mindset, adaptability, and a track record of meeting KPIs, designing engaging learning experiences, and coordinating cross-functional projects that boost participation and outcomes.…

Available to hire

Hello! I’m Ismi Syakira Sani, a fresh graduate from Universitas Pendidikan Indonesia with hands-on experience in customer service, education, and team coordination. I thrive in fast-paced environments, solving problems with empathy and clear communication, and I continually seek opportunities to learn and grow.
I’m eager to contribute to growth-driven teams that value collaboration and innovation. I bring a proactive mindset, adaptability, and a track record of meeting KPIs, designing engaging learning experiences, and coordinating cross-functional projects that boost participation and outcomes.

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Work Experience

Client Team Leader at Influx
March 20, 2025 - March 20, 2025
Supported a US health care startup client by handling customer inquiries with precision and empathy. Resolved an average of 25–30 complex payment-related tickets per week, consistently exceeding weekly KPIs by 10–15%. Proficient in Zendesk, Notion, Slack, and Microsoft Office.
Part-Time English Tutor at Bina Siswa
June 1, 2025 - June 1, 2025
Designed and implemented over 50 engaging lesson plans aimed at improving primary-level students' communication skills. Tailored teaching methods to diverse learning styles to ensure effective and enjoyable lessons.
Teaching Assistant Intern at Campus Merdeka
December 1, 2023 - December 1, 2023
Developed and executed more than 8 programs to improve students' literacy and numeracy, leading to notable progress and increased classroom engagement.
Staff at Creative Economy Ministry — Student Executive Board (BEM REMA UPI)
January 1, 2023 - January 1, 2023
Initiated and facilitated a project and activities promoting entrepreneurship among students; successfully raised funds through sponsorship and merchandise.
Staff at Media and Information Division — English Students' Association (ESA UPI)
December 1, 2022 - December 1, 2022
Designed and copywrote over 20 posters and illustrations for ESA's Instagram and managed content for ESA's digital magazine. Contributed as Design Coordinator for ESA PWG 2021 and as part of the Publications & Design team for Cadre Regeneration 2021, ensuring consistent, high-quality visual materials across platforms.

Education

at Universitas Pendidikan Indonesia
January 1, 2020 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services