Hello! I’m Muhammad Itqan, an Administrative & Operations professional based in Madiun, Indonesia, with a proven track record in documentation, reporting, data management, vendor coordination, and workflow support.
Hello! I’m Muhammad Itqan, an Administrative & Operations professional based in Madiun, Indonesia, with a proven track record in documentation, reporting, data management, vendor coordination, and workflow support. I recently completed AI and Career Empowerment Executive Education from the University of Maryland and the McKinsey Forward Program, and I thrive in supporting remote teams using Google Workspace, Microsoft Office, and AI productivity tools.
I’m highly organized, detail-oriented, and focused on improving visibility, audit readiness, and cross-functional collaboration. My experience includes NCR material handling, vendor coordination, and maintaining tracking databases—efforts that drive process improvements and reliable reporting. I’m eager to apply my structured approach to new challenges and help teams run more efficiently with AI-powered workflows.
Supported administrative operations through document management, data entry, reporting, workflow organization, vendor communication, and task coordination. Experienced working independently with remote collaboration tools including Google Workspace, Microsoft Office, Zoom, and Google Meet.
Applied AI tools such as ChatGPT and Google Gemini to streamline administrative tasks, improve document drafting, enhance reporting workflows, and support daily productivity. Experienced in combining AI with Microsoft Office and Google Workspace to increase work efficiency.
Developed and maintained structured documentation and reporting processes for logistics operations. Managed Non-Conformance Report (NCR) tracking, prepared compliance documents, coordinated with vendors, and maintained accurate reporting databases to improve operational visibility and audit readiness.
Managed Meta Ads (Click-to-WhatsApp) campaigns to generate customer inquiries and sales for a self-operated dropshipping business. Responsibilities included audience targeting, campaign optimization, ad performance monitoring, product selection, supplier coordination, and customer communication via WhatsApp. Focused on improving ad efficiency while managing daily e-commerce operations remotely.
Managed a dropshipping business using Meta Ads (Click-to-WhatsApp) for customer acquisition; created and optimized Meta Ads campaigns targeting WhatsApp conversations; coordinated with suppliers to process orders and monitor product availability; responded to customer inquiries and provided online support via WhatsApp; assisted with product selection, pricing updates, and basic e-commerce operations; monitored advertising performance and adjusted campaigns daily; gained experience in digital marketing, customer communication, and remote business operations.
Monitored and controlled 40–60 NCR materials monthly, ensuring compliance with logistics and quality standards. Prepared and processed 50+ logistics and compliance documents per month, maintaining high documentation accuracy and audit readiness. Coordinated weekly with 5–10 vendors and internal departments to resolve material discrepancies and NCR cases efficiently. Managed a single-gate monitoring system for inbound and outbound materials, handling 20+ transactions weekly with accurate tracking records. Maintained and updated NCR tracking databases to support reporting, visibility, and process improvement. Improved documentation visibility and reporting accuracy through structured tracking and systematic follow-up processes.
Supervised and mentored 25–30 students daily, ensuring discipline, schedule adherence, and consistent program execution. Managed daily activity schedules, academic monitoring, and reporting for boarding students. Conducted structured tutoring sessions 5–6 days per week, improving student engagement and academic consistency. Reviewed and tracked Quran memorization progress for 25+ students, ensuring accuracy, discipline, and timely evaluation. Developed strong communication, mentoring, and problem-solving skills through continuous interaction with students and staff.
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