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I am a motivated fashion entrepreneurship student with a passion for creating elevated customer experiences. With my experience in brand operations, customer insights, and fashion events, I thrive in high-pressure environments while ensuring clients feel understood and supported. I am eager to continue learning and growing in the retail sector, driven by my commitment to retail excellence.…

Yi-Wen (Eva) Wang

Content Creator, PR Freelancer, Social Media Freelancer, +1

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I am a motivated fashion entrepreneurship student with a passion for creating elevated customer experiences. With my experience in brand operations, customer insights, and fashion events, I thrive in high-pressure environments while ensuring clients feel understood and supported. I am eager to continue learning and growing in the retail sector, driven by my commitment to retail excellence.…

Available to hire

I am a motivated fashion entrepreneurship student with a passion for creating elevated customer experiences. With my experience in brand operations, customer insights, and fashion events, I thrive in high-pressure environments while ensuring clients feel understood and supported. I am eager to continue learning and growing in the retail sector, driven by my commitment to retail excellence.

Skills

Shopify

Experience Level

Shopify

Intermediate

Language

English

Intermediate

French

Beginner

Work Experience

Brand Operating Intern at TWENTYTHREE

July 1, 2024 - December 1, 2024

Increased repeat purchase rate by 24% by leading 100+ customer interviews, analysing insights and collaborating with the digital team to implement targeted e-commerce UX improvements. Conducted in-depth analysis of customer service to identify key pain points and shape actionable client engagement strategies. Enhanced brand communication by developing tailored CRM email flows, improving customer satisfaction and retention.

Runway Back-of-House Dresser at Melbourne Fashion Week

January 1, 2025 - Present

Assisted models with rapid outfit changes under strict time pressure. Ensured garments, shoes and accessories were handled with care and presented impeccably to uphold designer standards. Maintained backstage organisation by preparing looks and arranging collections for smooth runway transitions. Collaborated closely with stylists and production teams to deliver professional, on-time show execution in a high-pressure environment.